Head of Member Services Pillar

**About the Role**:
As the Head of Member Services Pillar, you'll oversee multiple Centres of Excellence (COEs), managing service operations to deliver outstanding member experiences. This senior role focuses on strategic engagement, operational account management, and evolving service models in partnership with key stakeholders. You'll lead initiatives to exceed client satisfaction, support revenue growth, and champion continuous improvement.

**Key Responsibilities**:

- Develop and execute strategic engagement frameworks and operational plans.
- Manage service delivery across COEs, ensuring operational excellence and KPI achievement.
- Foster strong relationships with internal stakeholders, clients, and external partners.
- Provide accurate and timely updates to the client regarding performance against service level agreements.
- Deliver an integrated seamless product that removes boundaries between business areas
- Lead and mentor high-performing teams, promoting a culture of collaboration and continuous improvement.
- Drive governance, risk management, and compliance initiatives to support regulatory requirements.Thought leadership and ability to solve complex problems using all of the information, relationships and resources at your disposal.

**About You**:

- 5+ years’ senior leadership experience in large, complex environments.
- Proven background in superannuation or financial services, with strategic growth expertise.
- Strong stakeholder management, negotiation, and influencing skills.
- In-depth knowledge of superannuation legislation and compliance frameworks.
- Exceptional leadership capabilities, driving high performance and employee engagement.
- Excellent presentation and public speaking skills.
- Budgeting and financial forecasting.RG 146 qualifications desirable.

**Why MUFG?**
At MUFG, we foster a culture of high performance, learning, and customer centricity. You’ll have the opportunity to shape service delivery, influence strategic direction, and contribute to our continued success.

**Some of our Employment Benefits**
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Learning & Development - Development at your fingertips via LinkedIn Learning and a range of internal programs
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
- Salary Sacrificing via Superannuation
- Employee Assistance Program

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background,