Client Account Specialist

Client Account Specialist
- This is an entry-level opportunity for a passionate customer service superstar to embark on a long-term career with BT.
- Gain valuable experience through our comprehensive paid training program.
- Work in a permanent, full-time role based in our Bedford Park office (with a planned office move to the Adelaide CBD in 2025)

**How will I help?**

At BT, a leading wealth management brand in Australia, we're committed to providing exceptional customer experiences. As a Client Account Specialist, you'll be the first point of contact for our valued customers, handling their inquiries, resolving issues, and ensuring their financial journey with us is smooth and satisfying.

**Your Role**:

- **Deliver exceptional customer service**: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
- **Process customer requests**: Efficiently manage and process customer requests through our systems.
- **Improve our processes**: Identify opportunities to enhance our operations and provide feedback to drive continuous improvement.
- **Ensure compliance**: Adhere to all relevant compliance and regulatory standards.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

We're looking for a dedicated and results-oriented individual to join our dynamic team. If you have a strong customer focus, excellent communication skills, and a keen eye for detail, we want to hear from you.

**Key Requirements**:

- Exceptional customer service skills
- Strong organisational and time management abilities
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Previous experience in a customer-centric role (preferred)
- Financial services knowledge (advantageous)

**Core Competencies**:

- Problem-solving and analytical skills
- Attention to detail and accuracy
- Team player with a positive attitude
- Proactive and results-oriented

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002594345542