Customer Service Account Manager

7 days ago

Milperra, Australia Hardrock enterprises Pty Full time

**Company overview**

Join Hardrock Enterprise, a reputable blank apparel manufacturer and supplier with nearly three decades of successful operation in Sydney. Originally a local manufacturer, we've expanded globally with production facilities in China and Bangladesh. Our flagship brand, Ramo Collection, offers high-quality wholesale blanks distributed nationwide.We are a close knit family owned company of around 20 employees with a high rate of staff retention. We are proud to have many staff that have been with us for more than 10 years, with the longest member being with us for more than 25 years.

**Role**
We are looking for a full-time customer service account manager role to join our established team. The customer service account management role will involve managing customer relationships, ensuring satisfaction and resolving any issues clients may have with our product/services. This will be an on-site role, with occasional visits to customer premises as needed

**ResponsibilitiesCustomer relationship management - **You will develop and maintain strong, long-term relationships with clients as a primary point of contact. You will act as a liaison between the client and our company to ensure customer satisfaction through clear communication.
**Customer support and issue resolution - **Promptly and effectively address and resolve customer complaints or issues. You will collaborate with other departments to find solutions and may also need to follow up with external parties, such as freight companies, as necessary.
**Account monitoring and maintenance - **Regularly review customer accounts to ensure their requirements are met and they are up to date on new products. Furthermore, you must identify clients that may require additional support and have potential to grow sales. **Upselling and Cross selling - **Identify opportunities to offer additional products that can benefit the customer and improve customer satisfaction.
**Training and education**You must engage in continuous learning and education around our products and services. Also learning about our industry and markets such as fabric compositions, trending colours, popular styles and competitor analysis. You will be expected to learn all aspects of our business and occasionally assist in the warehouse with dispatch to gain hands-on experience with our products.

**Skills and qualificationsCommunication skills** - Ability to communicate effectively both written and verbally with clients and internal teams
**Problem solving skills** - Ability to identify and resolve customer issues efficiently
**Customer Centric** - strong focus on delivering exceptional customer service
**Multi-tasking** - Able to manage multiple accounts and projects simultaneously
**Time management**:

- Strong time management skills to prioritize tasks that will deliver the greatest value to the company and the customer

**Benefits**:
Full time permanent position (after probation)
Annual bonus based on performance
Opportunities to grow into senior account management with own accounts and uncapped commissions.
Great staff discounts on our wholesale price garments
Modern office
Plenty of on-site parking
Bus stops right in front of our building

Pay: From $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

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