Customer Service Officer

1 week ago

Milperra, Australia WhiteCollarBlue Full time

Based in Milperra
- Customer Service - Inbound and Outbound calls
- Office based

Our client who is a specialist in Animal health is currently recruiting for a Customer Service Officer, who delivers global standard customer service in every customer interaction.

Manage day to day tasks:
Processing all orders in Movex/EDI accurately (managing order inbox)

Process marketing expenses requests within 7 days (urgent requests, same day)

Briefcase special pricing deals - correct/update pricing in system

Process all credits on regarding ledger holder

Depot follow ups/customer service support to finalize orders

Customer Service:
Handle all customer escalated matters and complaints.

Ensure the appropriate resolution of all customer product complaints is resolved in a satisfactory manner and in accordance with company policies

Aim to resolve all interactions at “first contact” - 90% or higher

Every interaction to be logged in CRM in detail in supporting the creation of “one view of customer”

Attend marketing or other meetings for updates and information

“Hands on” and bring fresh and innovative thinking to the team as we continuously improve our service model and customer experience”

Encourage customers to increase purchases (upsell) and support moving short dating stocks - target to be provided by your manager

Work Health and Safety and Environment, main activities:
Ensure that all measures are taken to take reasonable care of your safety and those of others.

Ensure that other employees are not adversely affected by your acts or omissions.

Comply with all relevant policies and procedures.

Attend relevant training.

Report any unsafe acts or omissions as soon as practicable

Report any hazards or incidents as soon as practicable

Co-operate with any reasonable request in regards to health, safety and environment in the workplace.

Expected results:
Compliance with Work Health and Safety Act 2011 and Work Health and Safety Regulation 2011.

Compliance with internal policies and procedures.

Compliance with training requirements.

Early reporting of hazards to reduce incidents occurring.

Compliance with internal policies and procedures.

Compliance with training requirements.

Early reporting of hazards to reduce incidents occurring.

Early reporting and reduction in incidents in the workplace.

Educational level or equivalent experience:
Relevant customer service certification/degree (desired)

Total number of years' experience required to fulfill the role:
Minimum 2 years as a customer service officer in a similar role - Call Centre Environment

Career pre-requisites:
Order management

CRM exposure

ERP system

**Salary**: $64,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

COVID-19 considerations:
Must be fully vaccinated

Ability to commute/relocate:

- Milperra, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 2 years (required)
- Outbound call centre: 2 years (required)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)

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