Customer Service Officer

3 days ago

Perth, Australia Opal. Full time

**Discover Opal....**

As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations.

We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

**Discover the Opportunity**....

The role is responsible for servicing Opal Packaging Plus customer requirements and provision of sales support. This will encompass all aspects of customer service, together with the dissemination of market information and maintenance of appropriate systems.

You will contribute to the success of Opal by:

- Actively manage customers in line with relevant service agreement
- Service walk-in customers
- Actively work together with customer service team to service ‘house accounts’
- Process sales orders for customers, repeat and new orders
- Amend sales orders and product specifications as required
- Manage customer order and delivery protocols
- Ensure all order quantities outside agreed standard order quantities are captured
- Ensure accuracy of data entry pertaining to sales orders
- Work with the Sales Team on joint projects as required
- Collate and generate quality reports as required

**Discover Yourself.**

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;
- At least 1 year experience in a fast-paced customer service environment
- Intermediate to advanced knowledge of Microsoft Office
- Knowledge in using SAP or similar ERP system
- Customer focused
- Team player attitude
- Strong time management skills including ability to deal with competing priorities
- Meticulous and organized
- Excellent communications skills in both written and verbal

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