Channel Specialist

2 weeks ago

Melbourne, Australia Qantas Airways Limited Full time

Join and shape a growing Digital team at Jetstar
- Flexible ways of working - hybrid model with 3 days onsite
- Full time permanent opportunity, based at our head office in Collingwood

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

Great opportunity for an analytical and result-driven digital professional to join our team. At Jetstar, the Channel Specialist will be responsible for optimising our Digital B2B channels and supporting the execution of Jetstar’s channel strategy. This role will enhance our processes and technical enablement for lifecycle management of travel agents.

The Channel Specialist will use NPS data to identify opportunities to continuously improve customer satisfaction and will drive the delivery of a prioritised roadmap. Guided by commercial drivers, customer needs and technology enablement, the Channel Specialist will drive the vision and product roadmap for our travel agency portal to deliver maximum customer and commercial value.

To be considered, key skills will include:

- Tertiary qualification in Business, IT or relevant field
- 3+ years of professional experience in aviation, distribution, sales, IT or relevant area
- Previous experience working for an airline, major travel agent chain or travel technology provider highly regarded
- Understanding of Agile methodologies, especially working as a product owner/specialist
- Proven ability to analyse and structure complex data and to develop meaningful reports and insights (e.g. Excel, Adobe analytics)
- Experience working with software tools (e.g. JIRA, Confluence)
- Demonstrated experience leading small to medium cross functional projects
- Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences
- About Jetstar_
- The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft._
- Our Culture_
- Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled._
- Our Benefits_
- Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines._
- Inclusion and Diversity_

Applications close on the 10th of September

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