Channel Operations Specialist

3 days ago

Melbourne, Australia PaperCut Software Full time

Are you someone who has a passion for developing relationships with partners, cultivating a channel ecosystem and supporting the full-cycle sales journey of a product? PaperCut Software is currently looking for someone to join our Partner Enablement team to help support and guide our channel and customers.

Reporting to the Sales and Channel Stream Lead APAC, this is a full-time hybrid fixed-term contract until February 2026, based in our Melbourne office 3 days a week

**Some of the things you'll do...**
- You will respond to partner and customer inquiries, across product, commercial, administrative, and reporting requests amongst others.
- You will create strong relationships with our partners, ensuring easy communication both ways.
- You will support Strategic Partner Managers by generating reports and data pools, analysing data, identifying trends, and making recommendations where relevant.
- You will support global projects to increase engagement across Partners and resellers.
- You will support customer orders, purchase orders, cancellations, and payments.

**A little about you**
- You can work across an organisation to provide end-to-end solutions, understanding the value of different areas of a business bring to the product.
- You are able to build and drive technical and creative relationships.
- You can articulate how complex technical solutions can solve a customer problem.
- You understand the product licensing process end-to-end.

**Additional Information**

**What else can you expect from us?**
- PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
- You receive generous leave options, including up to 18 weeks of parental leave.
- Empowered development options with a spend-as-you-like annual training budget.
- We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
- Our Camberwell office has free parking and unlimited coffee from our in-house espresso machine.
- Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.

**More about PaperCut**

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe minimise waste while having a secure and easy printing experience. Simply put, our code saves trees, and in 25 years, we have saved 360,000 trees and counting. Now, through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.

Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.

**Our commitment to you**

PaperCut is a proud 2024 Circle Back Initiative Employer - we commit to responding to every applicant.

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