Club Team Leader

3 days ago

Bankstown, Australia Bankstown Sports Full time

**If you are a self-motivated, collaborative team player with a can-do attitude, then keep reading**

Bankstown Sports is one of Australia’s largest and most innovative registered clubs, and we are looking for a talented Team Leaders and/or Supervisors to join Bankstown Bowls Club on a permanent part-time basis. You will have the chance to fast-track your learning, express your creativity and work in a fun, enthusiastic and passionate team.

As a member of our team, you will be given the opportunity to think outside the box, work flexible hours with a dynamic and rewarding environment.

Reporting to the Venue Manager, you will be responsible for supervising the daily operations across bars and gaming. The successful applicant will be self-motivated, highly organised and an effective communicator.

This role is suitable for someone passionate about developing their career in hospitality and looking for a managerial role within the hospitality industry. You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.

**Responsibilities will include**:

- Demonstrating our Culture values; Surprise and Delight, Team Player and 'Can do' Attitude
- Supervising staff, ensuring their delivery of exceptional customer service, at all times
- Training and coaching staff, with performance feedback
- Overseeing daily operations across the venue, including accurate shift and incident reporting
- Ensure compliance and procedures are completed in a proper manner including clearance procedures
- Managing and delegating call times on the floor, identifying escalations and managing appropriately
- Conflict resolution
- Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
- Ensuring a safe working environment

**Essential Criteria**:

- Demonstrated leadership experience or potential, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to manage competing priorities and supervise a team in a fast-paced environment
- Strong attention to detail and organisational skills
- Valid NSW Competency Card
- A flexible approach to a varied roster; across days, nights and weekends
- Immaculate personal presentation and grooming

**About the Benefits**
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free, secure and car parking
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program

**How to Apply...**

Simply provide your resume and cover letter outlining why you would be suited for the role.

Bankstown Sports is an Equal Opportunity Employer

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