Cafe Team Leader

Fantastic part time opportunity for a confident communicator with strong customer service skills
- Use your experience to lead the Cornerstone Cafe team in Bankstown Sports Club
- Enjoy free and secure parking, a meal allowance, uniform supplied

About Us

Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 140,000, employing over 520 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.

Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

About the Role

Cornerstone Coffee and Kitchen is our friendly café, committed to serving a diverse range of customers. Our Café team are currently seeking to appoint an enthusiastic and motivated part time Team Leader who is passionate about our Club and will strive to deliver Exceptional Customer Service to our patrons. This role will predominantly cover weekend day shifts and a few weekday evening shifts.

Reporting to the Cafe Manager, you will be responsible for the running of the Cornerstone Café. Your primary role will be supervising staff and ensuring they meet Bankstown Sports exceptional customer service standards at all times. We want someone with a strong work ethic and the ability to motivate and encourage others.

About You

We are looking for an individual who is able to lead the team and maintain the highest level of customer service. The role also requires a leader who is able to:

- Develop team members to deliver customer service excellence
- Manage the team and delegate tasks during peak trade periods
- Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Resolve member and guest complaints
- Supervision of assigned staff including; training, coaching and performance feedback
- Ensure a safe working environment
- Provide up to date information to our members and guests on all Club services

**Essential Criteria**:

- Must have RSA and RCG qualifications or willing to obtain
- Commitment to a 24-hour rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia

**Desirable**:

- Café Team Leader or Café Supervisor experience and have flexible availability.

Staff perks
- Join a supportive and modern team built on teamwork, empowerment of others and transparency
- Career development - we love to promote internally and between clubs
- Parking - free, secure underground car parking (plus a discount on car washes)
- Daily Meal Allowance to be used in venue on food, tea and coffee
- Additional Wellbeing Leave each year on top of all other accruals
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Uniforms provided

This is a fantastic opportunity for a confident communicator and natural leader to join a well-known organisation. The current need for predominant weekend work and weekday evening work will offer you the opportunity to simultaneously pursue other life or career goals, be it study, family or hobbies. Don’t miss out on this opportunity.