Gaming Team Leader

6 days ago

Bankstown, Australia Bankstown Sports Club Full time

If you are a self-motivated, collaborative team player with a can-do attitude, then keep reading
As a member of our team, you will be given the opportunity to think outside the box, work flexible hours with a dynamic and rewarding environment.
Reporting to the Operations Manager, you will be responsible for supervising the daily operations across bars and gaming. The successful applicant will be self-motivated, highly organised and an effective communicator.
You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.
**Responsibilities will include**:

- Supervising staff, ensuring their delivery of exceptional customer service, at all times
- Demonstrating our Culture values; Surprise and Delight our Customers, Team Player and 'Can do' Attitude
- Training and coaching staff, with performance feedback
- Overseeing daily operations across the venue, including accurate shift and incident reporting
- Ensure compliance and procedures are completed in a proper manner including clearance procedures
- Managing and delegating call times on the floor, identifying escalations and managing appropriately
- Conflict resolution
- Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
- Ensuring a safe working environment

**Essential Criteria**:

- Demonstrated leadership experience or potential, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to manage competing priorities and supervise a team in a fast-paced environment
- Strong attention to detail and organisational skills
- Valid NSW Competency Card
- A flexible approach to a varied roster; across days, nights and weekends
- Immaculate personal presentation and grooming

**Benefits**:

- Be a part of a culture that celebrates team success, where we help others to succeed and are driven to find a way to make our challenges work for us.
- Professional development - Grow your career
- Ongoing training and mentorship
- Free secure parking
- Daily meal allowance for lunches and coffees within the venue
- Rewards & Recognition program

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 200,000, employing over 600 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
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