Programs and Administration Officer

Company Description
**WHO ARE WE?**

Smiling Mind is Australia’s leading digital-led, prevention focused mental health, not-for-profit. We are the innovators behind Australia’s most trusted mental wellbeing app, and we have been helping minds thrive for over 10 years by equipping Australians with the essential psychological skills to build their mental fitness. We help people learn these skills in fun and interactive ways that are accessible anywhere and anytime.

So far, we’ve reached more than 4 million people through our renowned mindfulness app, as well as more than 220,000 Australian teachers and more than 6 million Australian children and young people through our programs - but this is just the beginning.

Imagine if every young person had the skills they needed to thrive, face challenges with resilience and ultimately, suffer less from mental illness. This is our vision for the future and by 2030, we aim to create this generational change in Australia’s mental health.

**Job Description**:
**WHO ARE YOU?**
As a key member of our Program Delivery and Business Operations teams, this role is critical in supporting the effective implementation and delivery of Smiling Mind’s education and workplace programs, and office administration. We are looking for a dedicated, empathetic team member that is passionate about mental health, wellbeing, and bringing about generational change in Australia.

To be successful in this role you will need to have impeccable customer service and administrative skills. We are looking for a proactive, high-energy individual who has a strong passion for delivering a great customer experience, and wants to work in a fast-paced work environment.

This role works across both our programs and operations teams and you will need to enjoy a variety of responsibilities, supporting Smiling Mind to improve systems and processes.

Please note this is a 6 month contract.

**RESPONSIBILITIES OF THE ROLE**

The role has responsibility in delivering program and office administration responsibilities including:

- Maintenance of event bookings system, including creating and disabling booking timeslots
- Updating process and training documentation
- Integrated system planning, testing, and reporting
- Assist with multiple system support and Quality Assurance processes
- Administration of pre and post workshop communications and resources
- Responding to customer enquiries
- Maintaining our premises to a high standard, including coordinating supplies and suppliers
- Administratively onboarding and offboarding new staff

You will be expected to use initiative to get the job done, will be challenged to perform at your very best, and in return get the opportunity to learn from inspiring and skilled team members achieving life changing results for our community.

Other perks include salary sacrificing and Collingwood based warehouse office which is most definitely dog friendly.

**Qualifications**:
**YOU’VE GOT**:

- ** **2+ years' of experience in an administration or program delivery setting
- Strong communications skills, both written and verbal.
- Strong analytical and evaluation skills.
- Ability to prioritise competing tasks and meet deadlines.
- Tech savvy, including experience with Google Workspace.
- High attention to detail
- Ability to work both autonomously and as a part of a team.
- Interest in the community/mental health sector (desirable)

Additional Information
**WE LOVE PEOPLE WHO HAVE**:

- A belief in the purpose and philosophy of Smiling Mind
- A desire to have a positive impact on the world - particularly through behaviour change and learning design
- The ability to blend agility and pace, with the rigour required to deliver impactful health services
- Strong business acumen
- A growth mindset and willingness to learn
- Attention to detail, accountability, and ability to work to timelines and manage competing tasks
- A warm, friendly, collaborative, and engaging approach
- Alignment to our values

**WHAT ELSE?**

Please submit your resume and cover letter outlining your skills and experience.