User Experience Researcher

**Why Bupa?**

Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for business-savvy innovators. We’re adapting and growing to meet the new realities in healthcare. To achieve this, our agile culture brings together broad expertise to offer more far-reaching services to benefit people’s health and mental wellbeing. This adds variety to your role, presents fresh daily challenges and widens the range of projects and businesses you’ll work across.

**The Opportunity**

As a User Experience Researcher, you will be an integral part of Bupa’s customer revolution by driving projects with high strategic value. You will facilitate and unlock insights as inputs that continue to improve Bupa’s product and service offerings.

In this exciting role, you will be responsible for understanding and defining the needs and behaviours of customers, using your insights drive features that serve the needs of our users across our products and services.

This role is responsible for the following main areas:

- Behavioural Insights and User Experience Research - Ethically learn and understand our customer's needs through their intent and behaviour and be the voice of the customer.

Research is foundational in providing information to base customer experience across all channel products and services. As a User Experience Researcher, you’ll help shape the next chapter in how our customers interact

**About you**
- You will bring 3+ years in UX or Design Research with a clear representation of work case studies
- Hold extensive experience using a variety of different online research platforms on a variety of devices (desktop, mobile and tablet)
- Exposure to start ups or new product development would be advantageous
- Consider yourself to be a self-motivated proactive person with the ability to work both autonomously and collaboratively
- Hold excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholders
- Hold a tertiary qualification in social science, psychology/behavioural science, UX design, anthropology, or related field.
- Have sound knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies.
- You will be experienced in user testing remote or online, range of advanced UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.

**What’s in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

You will feel happier & healthier for working at Bupa