User Experience Designer

**Why Bupa?**

Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for business-savvy innovators. We’re adapting and growing to meet the new realities in healthcare. To achieve this, our agile culture brings together broad expertise to offer more far-reaching services to benefit people’s health and mental wellbeing. This adds variety to your role, presents fresh daily challenges and widens the range of projects and businesses you’ll work across. Collaboration is deeply embedded into our way of working. There’s no blame game here. We lean into the future, celebrate wins and fail forwards together. This means you’ll achieve more working with open-minded, supportive colleagues who create a positive and inspiring environment.

**The Opportunity**

Reporting to the Lead Experience Designer, the User Experience Designer is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa Health Insurance's digital channel, and driving a culture of continuous improvement in the UX team.

This role is responsible for the following main areas:

- Experience Design quality management - Ensure all design is accurate and in line with Bupa design guidelines. Coach other team members on the end-to-end experience design process and provide constructive feedback where required.

You’ll be responsible for validating and translating concepts into beautiful digital experiences in close collaboration with UX Researchers, Designers, Writers, Product Owners, Business Analysts, Engineering and other experts across the business.

As a User Experience Designer within the Digital Health Insurance team, you’ll help shape the next chapter in how our customers interact digitally with Bupa to provide them healthier, happier lives. The User Experience Designer is critical to building a sustainable world-class content design capability.

To be considered for this role you will have:

- 3+ years of web and native (iOS/Android) platform digital design or related design experience
- A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices
- Knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies
- Experienced in user testing remote or online, range of UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.
- Experience or certification working in an agile delivery environment
- Excellent written and verbal communication skills to effectively communicate ideas and design decisions to stakeholders at all levels of the organisation.
- Expert knowledge of modern design tools (Figma, Framer, Protopie, After Effects, Lottie), how to work with complex component libraries and the willingness to adopt new tools as needed
- Demonstrated customer-centric mindset; building a user experience with the customer in mind at every step of the journey
- Ability to work both autonomously whilst also enthusiastic about collaborating, learning and sharing with teammates.
- Have a curiosity to understand health insurance business drivers and customer needs.

**What’s in it for you?**

As well as a competitive salary, we offer a range of Bupa benefits and flexible working / work from home arrangements. Our benefits include (but not limited to) discounted private health cover, discounted home and car insurance, discounted exercise programs, access to discounted products and services through our partnerships programs, and access to Smile - our health and wellbeing program. SMILE provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts.

You will feel happier & healthier for working at Bupa