Customer Service Lending Administration Officer

5 days ago

Burleigh Heads, Australia Bank of Queensland Full time

**About the Role**
- Join BOQ Owner Managed Branch Burleigh Heads - Beautiful beachside location
- Be a valued member of a tight knit team centred on personal customer service
- Full time opportunity

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services.

Further, you will add value to the branch by providing ongoing administration support in the lending space. In addition, you will relish the opportunity to achieve branch sales targets, and working as part of a high performing and collaborative team.

**About you**
As a Customer Service/Lending Administration Officer you will provide outstanding customer service and possess excellent communication skills, you will thrive in a positive working environment, by demonstrating:

- Previous customer service experience
- Ability to work unsupervised and within a team environment.
- Clear verbal and written communication skills.
- Confidence in dealing with customers and within in the bank.
- Financial acumen.
- Desire to learn and take on new tasks and new responsibilities.
- Focus and productivity.
- Working knowledge of Windows Programs.

Lending Admin duties will include
- Process lending maintenance for credit card, personal loans, and home loans.
- Provide insurance information.
- Action Loan documentation and complete compliance functions.

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

**Job Reference: BOQ02254

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