Customer Service Officer

2 weeks ago

Burleigh Heads, Australia AMA Collision Full time

Burleigh Heads location. 6-month fixed term contract
- Monday to Friday (no weekend work), Permanent position
- 2024 Bodyshop Award Winner - Best Workplace MSO

Gemini Burleigh Heads has a great team culture and all the latest equipment — including high-end welders and pulling equipment, plus two new spray booths. The location is convenient, just off the M1 and the Southport—Burleigh Road.

An exciting opportunity awaits individuals looking to be part of a dynamic team that fosters a positive and inclusive culture. This role offers an environment where you will not only learn but also thrive and grow, both professionally and personally.

This role will be full-time, 6-month fixed term contract covering maternity leave with an immediate start.

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

**About the Role**:
In this role, you will be responsible for:

- Providing frontline customer service to all customers who visit our site
- Keeping customers informed about the repair process and estimated completion dates for their vehicles
- Supporting management with inventory, including parts, paint, and consumables
- Liaising with insurance providers regarding claims and repairs

**What We Need from You**:
To excel in this role, you should:

- Be a great communicator - You can write well, speak confidently on the phone, and build strong relationships.
- Be a team player - While there will be times you need to work independently, collaboration with your teammates is key to success.
- Be highly organized - You can juggle multiple tasks, prioritize effectively, and ensure things get done efficiently.
- Think on your feet - If you thrive in a fast-paced environment, you will fit right in.

**Benefits**:

- Reward and recognition programs
- Career development and training opportunities
- Referral bonus for recommending a friend to join our team
- Discounts on parts and tools
- Provided uniforms
- 24/7 professional counselling services for team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

Video

  • Customer Service Lending Administration Officer

    5 days ago

    Burleigh Heads, Australia Bank of Queensland Full time

    **About the Role** - Join BOQ Owner Managed Branch Burleigh Heads - Beautiful beachside location! - Be a valued member of a tight knit team centred on personal customer service - Full time opportunity As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer network....

  • Customer Service Officer

    6 days ago

    Burleigh Heads, Australia Bank of Queensland Full time

    **About the Role** - Have the chance to work in beautiful Palm Beach & Burleigh Heads - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch, Palm Beach & Burleigh Heads based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing...

  • Allied Health Customer Experience Officer

    2 weeks ago

    Burleigh Heads, Australia Hiya Health Full time

    **Company Description** Hiya Health i**s your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function,...

  • Customer Service Team Member

    2 weeks ago

    Burleigh Heads, Australia MX Store Full time

    Why MXstore? We are a very unique team of passionate and fast-paced people that dig what we do and constantly push boundaries in our market. We love e-commerce and truly care about our customers. We are looking for an enthusiastic, positive and proactive customer-focused team member to add value to our team and deliver service beyond expectations to our...

  • Customer Service Manager

    2 weeks ago

    Burleigh Heads, Australia Tierra Bulk Foods Full time

    Tierra Bulk Foods in Gold Coast, Australia is looking for full time qualified and experienced Customer Service Manager. Tierra Bulk Food was born in 2019 to offer the essence of our beloved cuisine and lifestyle to our local farmers’ markets in Australia. Most of our products are locally sourced, many times off the beaten track. We prioritize...

  • Customer Service Agent

    6 days ago

    Burleigh Heads, Australia Wild Earth Full time

    **About Us** Wild Earth’s vision is simple; inspire, equip, and enable people with everything needed for a lightweight outdoor adventure. Their goal is to have the biggest range, best brands, great prices and unrivalled service. They are now looking for on phone customer service superstars to join the team and come on the adventure. Based in Burleigh...

  • Customer Service Agent

    2 weeks ago

    Burleigh Heads, Australia Wild Earth Full time

    **About Us** Wild Earth’s vision is simple; inspire, equip, and enable people with everything needed for a lightweight outdoor adventure. Their goal is to have the biggest range, best brands, great prices and unrivalled service. They are now looking for on phone customer service superstars to join the team and come on the adventure. Based in Burleigh...

  • Customer Service Agent

    6 days ago

    Burleigh Heads, Australia Wild Earth Full time

    **About Us** Wild Earth’s vision is simple; inspire, equip, and enable people with everything needed for a lightweight outdoor adventure. Their goal is to have the biggest range, best brands, great prices and unrivalled service. They are now looking for on phone customer service superstars to join the team and come on the adventure. Based in Burleigh...

  • Customer Service

    2 weeks ago

    Burleigh Heads, Australia Kennards Hire Full time

    **Customer Service / Driver - Permanent** **Burleigh West** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Access to ANZ biggest tool shed, benefit programs and long-term service rewards.**: - ** Continuous Learning: Benefit from ongoing training for constant skill development and growth.**: - ** Training &...

  • Customer Service Representative

    3 days ago

    Burleigh Heads, Australia Jaycar Electronics Full time

    **About You** You love technology and the great outdoors, you have a passion for boating, camping and off road adventures and would love to work with products that are part of your passion. You have a ‘can do’ attitude and previous experience working in a retail environment to ensure we are assisting out customers with the most up to date information...