Technical Sales Support

2 weeks ago

Oakleigh, Australia DiGiCOR Melbourne Full time

DiGiCOR, a leading ICT provider, is seeking a highly motivated Technical Sales Support professional to join our dynamic team. This role offers an excellent opportunity for individuals who are passionate about technology, possess strong communication skills, and have a desire to excel in providing technical sales support to our clients.

Job Responsibilities:

- Support the sales team in the preparation of quotes, quote amendments, and understand customer requirements and work closely with the sales team to develop customized solutions that meet their needs.
- Engage in communication with customers, striving to create and maintain a positive customer experience and assist the sales team in reaching customer accounts.
- Collaborate with the sales team to provide technical support throughout the sales process, including product demonstrations, solution design, and proposal preparation.
- Assist in conducting product presentations and demonstrations to potential customers, showcasing the technical capabilities and benefits of our solutions. Stay up-to-date with the latest technological advancements and industry trends to effectively communicate the value proposition of our products and services.
- Working with the pre-sales team to devise and implement ICT Solutions.
- Develop and maintain a large network of external prospects and internal organizational employees.

To be successful in this role:

- Bachelor / Master's Degree of Electrical and Computer Systems Engineering, or alternatively Business or Economics, or a relevant field, with prior experience in Sales Support, Tech Support, or similar role.
- Exceptional attention to detail and the ability to manage and mitigate crises effectively.
- Strong technical aptitude and ability to understand complex technical concepts.
- Exemplary communication skills, both oral and written, with the ability to effectively present complex information to technical and non-technical audiences.
- Desire to learn relevant IT knowledge and keep up-to-date with the latest tech trends.
- Demonstrate computer proficiency and a growing sales focus with equivalent product or service knowledge.
- The ability to work effectively as a team member while exercising personal responsibility and autonomy.
- Proficiency in basic mathematics and proficiency in utilizing CRM tools.

What we offer:

- Competitive salary and benefits package
- Opportunities for ICT trainings and professional development within the organization
- Supportive and collaborative team environment with a flat hierarchy
- Employee discounts and perks

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus
- Commission

Ability to commute/relocate:

- Oakleigh, VIC 3166: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Masters Degree (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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