Sales Support Officer

2 weeks ago

Oakleigh South, Australia O F PACKAGING PL Full time

**About the Company**

Well positioned within the circular economy, Close the Loop Group (CLG) is a wholly owned successful ASX listed company, with our head office located in Melbourne's South East.

We are an innovative, fast paced and growing company which creates innovative products and packaging that includes recyclable and made-from recycled content, as well as collect, sort, reclaim and reuse resources that would otherwise go to landfill.

Whilst we maintain a strong focus towards customer service, at CLG, we strongly believe that our people matter. As such, we pride ourselves on the culture we’ve fostered. One where our people take care of each other, where we are honest with each other, where we give and receive honest feedback. Moreover, CLG promotes a culture of engagement and collaboration. We believe that together, we can accomplish our vision more efficiently.

**The Role**

As our company is rapidly expanding, we now have an exciting opportunity for a driven Sales Support Officer to join our team. You will play an important role in our business to ensure customers have a positive experience with CLG while assisting our sales team.

In this role you will be provided with full in-house training and ongoing support, along with opportunities for skill development and career progression. You will be working with a close-knit and highly motivated team, within a supportive and collaborative culture. This is a full-time position, based at our head office in Oakleigh South.

**The Responsibilities**

Supporting the Sales Team, your key responsibilities will include (but not be limited to) the following:

- Providing customer service by staying on top of pending orders and customer requests
- Preparing quotations using information provided and/or self-sourced from approved suppliers
- Confirming stock availability
- Managing customer and supplier relationships
- Having an active involvement with maintaining a healthy CRM system including proactive communication
- Maintaining current customer relationships in conjunction with our sales team
- Liaising directly with customers in relation to order management
- Updating customers in relation to order progress, timing and production schedules
- Communicating with our supply partners and manufacturing team, assisting to facilitate customers’ orders
- Sales administration including the preparation of specification sheets and sales orders
- Managing projects
- Quality Control

**To be considered for this role, you will need to be able to demonstrate the following key competencies and experiences**:

- The ability to work autonomously as well as part of a team
- Sound customer focus
- Ability to manage multiple demands of working in a busy and demanding sales and office environment
- Well organized with a flexible approach to achieving results
- Attention to detail mandatory
- Thorough, attentive and able to follow sound instructions
- Ability to think logically, problem solve and be proactive
- Strong communication skills
- Ability to prioritize work loads
- Strong computing skills and knowledge

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Oakleigh South, VIC 3167: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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