Call Centre Consultant

3 days ago

Essendon Fields, Australia Serco Full time

We have 4/5 days a week option available
- Permanent, on-going full-time and part-time role on behalf of Federal Government
- Great career growth opportunities

Elevate your customer service career with Serco by joining our award-winning Contact Centre team supporting our Federal Government client.
- Stability: Permanent Full-Time and part-time opportunities
- Training: 4/6 weeks full-time PAID training + consolidation
- Roster: The centre operates between 8:00 am and 11:00 pm Monday to Friday, 8:00 am to 5:00 pm Saturday and Sunday, with the flexibility to work extended hours.
- Benefits: We offer a range of attractive discounts on products and services. Overtime opportunities and award penalty rates are applicable for late evening and weekend shifts.

Career development is a big opportunity here; a large portion of our support and management roles are occupied by team members who started on the phone in a Customer Contact Officer role.

Join a values-based organisation and do interesting work which matters in helping Australians access essential public services. We are seeking those with a combination of inbound and outbound customer service skills, so great communication skills coupled with a desire to learn new skills are essential.

About the Role

As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Essendon fields contact centre.

To be considered for this role we require employees to:

- Be fully vaccinated against COVID-19 (Minimum of Two jabs) to ensure the safety and well-being of our people.
- Be an Australian Citizen
- You will also need to complete pre-employment checks including relevant security clearances and psychometric profiling

**Benefits**:
At Serco, we value the unique skills and experiences people bring to our organisation. We provide a range of benefits to support our paramount commitment to staff well-being, including:

- Fully paid, comprehensive on-the-job training at one of our dedicated training centres
- Rewards and recognition program, including awards and retail discounts
- Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
- A friendly and diverse team with inclusivity and care at the heart of everything we do
- Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

  • Customer Relations Consultant

    4 days ago

    Essendon Fields, Victoria, Australia Autoleague Full time $60,000 - $80,000 per year

    Are you self-motivated, dedicated and understand the importance of always putting the customer's needs first?We have an exciting opportunity to develop a rewarding careerasa Customer Relations Consultant at Essendon Fields Mazda To succeed in this role, you will need proven experience at providing excellent customer service and continuous maximisation of...

  • Customer Relations Consultant

    1 week ago

    Essendon Fields, Australia AutoLeague Full time

    Generous Earning Potential + Ample Employee Benefits! - High Performing Culture | Ample Opportunities for Advancement - Essendon Fields Location If you're outgoing, energetic, and dedicated to providing the** Ultimate Customer Experience,**we want you on our team! **Your new company** **Essendon Mazda** are seeking a **Customer Relations Consultant** to...

  • Phone Sales Consultant

    20 hours ago

    Essendon Fields, Australia AutoLeague Full time

    Full Time Position | Monday to Saturday (with a non-working weekday) - Employee Recognition Program and Incentives $$$ - Essendon Fields Location | Melbournes Automotive Precint **Are you a motivated, customer centric Sales and Customer Service professional looking for a career change?** The next great opportunity is waiting for **YOU!** **The Role** Due...

  • Customer Relations Consultant

    1 week ago

    Essendon Fields, Australia AL Essendon Pty Ltd Full time

    Vibrant Team Environment & Supportive Management - Excellent Salary Package & Comprehensive Training - Personal & Professional Growth Opportunities **Essendon Mazda** are looking for a compassionate, empathetic and organised **Customer Centric** professional to join their **Customer Relations** team who thrives on delivering and exceeding customer...

  • Medical Receptionist

    1 week ago

    Essendon Fields, Australia Partnered Health Full time

    Victoria - Essendon Fields - Part-time, 23.75 hours, 3 days per-week - Enjoy a wide range of special offers and benefits! - Discover a new level of career fulfilment and management support **Essendon Fields Medical Centre forms part of Partnered Health Medical Centres, one of Australia’s leading primary healthcare providers with over 60 clinics located...

  • Operations Centre Coordinator

    1 week ago

    Essendon, Australia Royal Flying Doctor Service (VIC) Full time

    About the role The Operations Centre Coordinator coordinates non-emergency patient transports, conveying patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical protocols and regulations. The position contributes to operational communications, dispatch Mobile Patient Care (MPC)...

  • Visual Observer

    2 weeks ago

    Essendon Fields, Australia Leidos Full time

    **Description** - Job satisfaction - come home each day knowing your role could have helped save lives! - Access career development and training with world class training programs. - We’re a ‘Family Friendly’ certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support...

  • Medical Receptionist

    1 week ago

    Essendon, Australia Strathmore Family Medical Centre Full time $60,000 - $90,000 per year

    Strathmore Family Medical Centre have been providing healthcare to Strathmore, Essendon and surrounding suburbs for over 40 years.We are looking for an experienced Medical Receptionist to join our team that is available to work Monday to Friday and must be flexible to cover annual leave and sick leave as required.Your role will be to support the daily...

  • Casual Sales Assistant Sheridan Essendon Outlet

    5 days ago

    Essendon, Australia Hanes Brands Full time

    Let's talk benefits - We care about your development - we love to promote from within. In 2020, 40% of our head office and retail management roles were filled internally within Hanes Brands - We want you to succeed - we offer a structured training & development program for all employees that sets you up for success - We care about your well-being - access to...

  • Care Coordinator

    6 days ago

    Essendon, Australia Care With Quality Full time

    **About The Opportunity**: As the face of Care with Quality, the Care Coordinator role focuses on delivering outstanding person-centred support to our clients and care worker team. Through building meaningful relationships, this role is responsible for ensuring that clients receive the care and support they need to live the life that they choose. We are...