Customer Relations Consultant

2 weeks ago

Essendon Fields, Australia AutoLeague Full time

Generous Earning Potential + Ample Employee Benefits
- High Performing Culture | Ample Opportunities for Advancement
- Essendon Fields Location

If you're outgoing, energetic, and dedicated to providing the** Ultimate Customer Experience,**we want you on our team

**Your new company**
**Essendon Mazda** are seeking a **Customer Relations Consultant** to join our enthusiastic Customer Relations Team. As a part of our high performing team, you will be a part of the driving force behind our mission towards **#1 Mazda Dealership** in Australia. The team is dedicated to supporting and promoting employee development at every stage of their careers.

**Your new role**
Join our dynamic team at Essendon Mazda as a Customer Relations Consultant and play a pivotal role in our Customer Relations Team. We are seeking passionate individuals who thrives in a fast-paced environment. Your role involves on the job training to promptly address customer inquiries, scheduling service appointments, and ensuring exceptional experiences through efficient processes and effective communication.

**Key responsibilities include (but not limited to)**:

- Building customer loyalty by providing exceptional service and nurturing long-term relationships.
- Conduct follow-up calls, surveys, and manage inbound contacts to support customer relationships.
- Address and resolve customer complaints with courtesy and tact, making a genuine effort to find satisfactory solutions.
- Contact customers prior to manufacturer surveys to ensure their feedback accurately reflects their experience.
- Providing solutions to customer queries and concerns in a prompt and effective manner.
- Performing administrative and clerical duties with precision.
- Collaborating with internal departments and the management team to ensure seamless communication.

**Attributes to be successful in this role;**
- A positive, bubbly, enthusiastic person who enjoys customer interaction.
- Proven ability to professionally handle high call volumes.
- A Team player with excellent telephone manner & communication skills.
- Personable, Empathic with exceptional listening & influencing ability.
- Fully computer literate with excellent keyboard skills & accuracy.
- Strong attention to detail with excellent administration & data management skills.
- A strong work ethic, calm under pressure, reliable & punctual.
- A quick thinker with pride & belief in your ability to deliver customer service excellence.
- Strong time management, multi-tasking and organisational skills.
- Desire to learn and develop a rewarding long term career.

**Why join us?**
- **Attractive salary +**Easily Attainable Performance Goals | **Great Earning Potential**:

- **Excellent Career Progression**and Development Opportunities in an Innovative, Australian owned organisation.
- **Awesome Company Culture;**Join a team where a job is more than just work, in a Supportive, Positive and Energetic Environment
- **Employee Recognition Program**Includes Employee Rewards, Welcome Gift, Monthly BBQs, Paid Birthday Leave, Paid Parental Leave, Vehicle Novated Leasing Options, Free Employee Assistance Program + more

**Note to Applicants**:

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