Customer Relations Consultant

5 days ago

Essendon Fields, Australia AL Essendon Pty Ltd Full time

Vibrant Team Environment & Supportive Management
- Excellent Salary Package & Comprehensive Training
- Personal & Professional Growth Opportunities

**Essendon Mazda** are looking for a compassionate, empathetic and organised
**Customer Centric** professional to join their
**Customer Relations** team who thrives on delivering and exceeding customer satisfaction.

**The Company**

**Essendon Mazda** - A Zoom-Zoom feeling you’ll want to experience over & over again. Our mission is to set ourselves apart from others, delivering the Ultimate Customer Experience guided by three core principals of honesty, integrity, and loyalty. Our vision is to be the best Mazda dealership having a reputation of exceeding customer expectations with employees who are engaged and support the community.

**The Role**

An exciting opportunity for an empathetic, organised and outgoing phone-based
**Customer Relations Consultant **within a successful, supportive team environment where professional service & efficient processes are the key elements for our customer centric team.
- Interact & Liaise with Customers by telephone to efficiently book their vehicles in for service appointments.
- Ensure Customer details are maintained and updated on Service database.
- Promptly follow up telephone, website and/or digital based Customer enquiries
- Ensure timely resolutions to any customer concerns or queries
- Ensure all administration & clerical duties are efficiently carried out
- Professionally Interact with all internal departments and management team.
- Proactively ensure that all customer’s needs & expectations are consistently exceeded.

**You**
- A positive bubbly enthusiastic person who enjoys Customer interactions.
- Proven ability to professionally handle high call volumes (80 to 100+ per day).
- A Team player with excellent telephone manner & communication skills
- Personable, Empathic with exceptional listening & influencing ability.
- Strong attention to detail with excellent administration & data management skills.
- A strong work ethic, calm under pressure, reliable & punctual.
- Strong time management, multi-tasking, and organisational skills
- Desire to learn and develop a rewarding long-term career.

***

**What’s in it for YOU**
- Rewarding Salary Package + Overtime + Commissions $$$
- Fantastic Team Spirit, Work Culture & Management Support
- Comprehensive Training and Development Opportunities
- Personal and professional growth opportunities
- Employee Recognition Program and Incentives eg. Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program, Monthly RDO and More

Don't miss out on an unparalleled Opportunity to Join a Renowned Motor Group that
**Supports, Empowers** and
**Respects** its
**Employees** Forward your resume by clicking

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.**

**Please note**: Essendon Mazda is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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