Duty Manager

5 days ago

Melbourne, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are currently looking for a dedicated and professional Duty Manager to join our friendly team at WRAP on Southbank on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Expected hours: 38 hours per week

Location:133-139 City Rd, Southbank VIC 3006

**Salary**: $70,000-$76,000 (excluding superannuation)

Approved Sponsor: Oaks Hotels & Resorts Suites

**Key Responsibilities Include**:

- Guide & support the team in providing outstanding guest experiences
- Provide personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner
- Effectively manage team roster to meet budgets
- Support Hotel Manager with recruitment

**Qualifications**
- 12 months supervisory experience in a hotel environment
- Extensive customer service experience
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work on a rotating roster, including weekends and public holidays

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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