Duty Manager

4 weeks ago

Melbourne, Victoria, Australia at Full time

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About the role
As a Duty Manager at Loop Roof you will play a crucial role in ensuring the smooth and efficient operation of this thriving hospitality establishment in the heart of Melbourne's vibrant CBD. Reporting to the Venue Manager, you will be responsible for overseeing and coordinating all front-of-house activities, ensuring exceptional customer service and an exceptional experience for our guests.

What you'll be doing

Manage the daily operations of the bar and other front-of-house areas, ensuring all customer needs are met with efficiency and professionalism

Oversee and support the work of the front-of-house team, including hosts, servers, bartenders and other customer service staff

Respond to customer inquiries and complaints, resolving issues swiftly and diplomatically

Ensure compliance with all relevant health, safety and licensing regulations

Assist with staff scheduling, training and development to maintain high standards of service

Collaborate with the kitchen team to ensure seamless coordination between front and back-of-house

Contribute to the development and implementation of new procedures and initiatives to enhance the customer experience

What we're looking for

Minimum 2 years experience in a similar Duty Manager role within the hospitality industry

Exceptional customer service skills and the ability to thrive in a fast-paced, high-pressure environment

Strong leadership and team management capabilities, with the ability to motivate and develop staff

Excellent problem-solving and conflict resolution skills

Proficient in using POS systems and other hospitality-specific software

Knowledge of relevant health, safety and licensing regulations

A passion for the hospitality industry and a commitment to delivering an exceptional dining experience

What we offer
At Loop Roof we are dedicated to providing our employees with a rewarding and enriching work environment. In addition to a competitive salary, you will enjoy a range of benefits including:

Ongoing training and development opportunities to support your career growth

Discounted meals and beverages

A supportive and inclusive culture that values collaboration, innovation and work-life balance

About us
Loop Roof is an award winning rooftop cocktail bar. We offer superb cuisine and exotic beverages from dizzying heights. When you are on the Meyers Place pavements and see our birdie flapping its neon wings high up on our vertical garden wall above, you'll know you are nearly there. Our eye-catching vertical garden project climbs up majestically from street level at Meyers Place, feeding into the Loop garden oasis rooftop spaces situated three levels above.

Apply now

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a duty manager? How many years of people management experience do you have? Do you have customer service experience? Do you hold a current Responsible Service of Alcohol (RSA) certificate? What's your expected annual base salary? How much notice are you required to give your current employer?

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