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Customer Service and Collections Officer

3 weeks ago

Brisbane, Australia Eagers Automotive Full time

Permanent full-time work opportunity
- ASX Listed leading Automotive Retail Group across Australia and New Zealand
- Employee benefits | Free onsite parking | Access to employee discounts on vehi

Eagers Automotive is seeking a
**Customer Service and Collections Officer** who is passionate and motivated to join our Simplr Car Subscription team in Woolloongabba on full-time permanent basis.

**About the group**:
Eagers Automotive is Australia's largest and most dynamic automotive retail group employing over 8,000 team members across Australia and New Zealand. At Eagers Automotive, our people are our fuel. That is why it’s incredibly important that we attract, retain & engage employees that align with our values of Integrity, Inclusiveness, Owner’s Mindset and Agility.

**About the role**:
Reporting to the General Manager - Financial Services, our Customer Service and Collections Officer plays a key role taking responsibility for quality control, accounts administration and customer management. Some of your responsibilities would include:

- Maintain a high level of knowledge about our Car subscription product
- Build and maintain a high level of professional relationships with all stakeholders (clients and agency staff) and forming long term business partnerships to leverage future opportunities
- Maintain all alert systems for registration and servicing purposes of our fleet
- Maintain and update the customer service database
- Respond and coordinate telephone queries from both customers and businesses

**About you**:

- Experience in a similar role or in a collections or customer service-based role
- Have an excellent verbal and written communication skills
- Ability to multitask, prioritise, and manage time effectively
- Familiar with the Microsoft suite (particularly Excel)
- Ability to work autonomously when needed and work cohesively as part of a fast-paced team
- Ability to pass a Police Clearance

**What we offer**:

- Free local parking
- Discounted health insurance
- Discounts on employee purchases including finance & insurance options
- Discount for fitness and wellness experiences
- Employee assistance program
- Novated leasing and vehicle subscription offers
- Training and development opportunities