Collections Officer
2 weeks ago
**We should start off by introducing ourselves**:
Finance One is a non-bank lender whose primary focus is to provide more Australians with the opportunity to obtain credit and ultimately enjoy an improved lifestyle.
Our team of invested Collection Officers actively engage with clients to connect and build relationships.
We are motivated in assisting our clients to help them meet their repayment obligations and improve their overall financial health.
**You’re probably wondering where you fit into the picture**:
We are looking for a number of Collections Officers to join our team, whether it be in our established Head Office in Townsville, North Queensland, or as a foundational staff member in our expanding Brisbane office.
In this role, your main task will be to handle a high volume of inbound and outbound calls and provide solutions to customers on a daily basis.
Compliance is at the forefront of our daily operations and key to our business model.
**We’re just as excited as you Let us tell you about the day-to-day**:
You will be joining a growing and collaborative team and be responsible for the following:
- Working through a large volume of accounts within a team environment
- Review accounts and determine the best course of action for the client and the company; based on the knowledge and training you’ve received
- Negotiate the collection of outstanding arrears on accounts, along with educating customers to ensure adherence to their future obligations.
- Develop and increase your knowledge on the collections process while following the required legal and customer workflows of all accounts.
- Adherence to all legislative guidelines which govern the industry including the ACCC, the Privacy Act (1988) and National Consumer Credit Protection Act 2009 (NCCP).
- Maintain accurate and compliant account records, ensuring all relevant customer information is obtained and updated
- Professional call conduct with customers, clients and third parties
**_You will need to be available for shift work across our operational hours of Monday-Friday, 7.30am-7pm and Saturday from 9am-12pm, as per our rotational roster._**
**You’re asking yourself, “What’s in it for me?”**:
If you love working in a fast-paced environment where clock-watching doesn’t exist and you can put your multitasking skills to the test, then we are the place for you.
If you haven’t noticed yet, company culture is extremely important to us, which is why we’ve implemented the following benefits:
- Employee investment opportunity
- Employee Assistance Program
- Subsidised gym membership
- Discounted private health insurance
- Opportunities for paid training and development so you can grow within your role and throughout the company
- Bonus structure based on individual KPI’s
- Competitive Salary
We also love a good dress-up day, team lunches and staff events. We understand that everyone is different and are committed to creating a diverse and inclusive workplace, check out our website to learn more about the Finance One way
**What do you need?**:
- At least two years’ experience in collections
- A desire to contribute positively to department culture and work collaboratively with colleagues
- Outstanding customer service skills with a genuine interest in helping the customer
- Self-motivation and dedication to producing great work
- The ability to work under pressure and multitask
- Is reliable and honest
- Exceptional verbal and written communication skills
-
Collections Officer
2 weeks ago
South Brisbane, Australia Hudson Australia Full timeWe are seeking a diligent and proactive Collections Officer to join our client's team. The Collections Officer will be responsible for managing overdue accounts and ensuring timely payment from customers while maintaining positive relationships. **Key Responsibilities**: - Investigating and resolving any discrepancies or disputes related to billing and...
-
Collections Officer
2 weeks ago
Brisbane, Australia KBH Solutions Full timesalary on offer of $34 per hour plus Super - ASAP Start -Contract position with potential permanent placement - West End - Parking Leading national company are seeking Collections/Customer Service officers to manage collections for their business clients. The role is based in the office in West End working with a great team. The roster available is 7am to...
-
Collections Officer
3 days ago
Brisbane, Australia Perigon Group Full timeInitial 3-month contract; potential for permanency - Excellent Work From Home Flexibility - Based Brisbane CBD **The Company** This is a great stepping-stone opportunity for an experienced but ambitious Collections & Trust Officer, to join a large, growing and reputable professional services firm. This will initially be a temporary 3-month contract that...
-
Collections Officer
2 weeks ago
Brisbane, Australia KBH Solutions Full timeSalary $60K plus super plus good monthly commissions - Young dynamic company and team culture - Flexible work arrangements including a 9-day fn and early Fri finish available Are you ready to take your collections career to the next level, our client is seeking a Legal Recoveries / Collections Officer to join their fast-paced finance environment. This is a...
-
Collections Officer
1 week ago
Brisbane, Australia KBH Solutions Full timeSalary $60K plus super plus monthly commissions - Onsite Parking based in Southport - Flexible Working arrangements Our client is seeking a Collections Officer to join their fast-paced environment, good base salary plus monthly commissions. This is a busy collections role that requires a proactive positive attitude and a strong work ethic with an...
-
Collections Officer
6 hours ago
Brisbane, Australia KBH Solutions Full timeGood base salary - Career and Development Opportunities - CBD Location Leading Finance organisation seeks an experienced Collections officer to work in a friendly team environment. You will be handling collection of Mortgage/Car finance accounts. The Role: - Responding to inbound and making outbound calls - Proactively make debt recovery calls -...
-
Collections Officer
2 weeks ago
Brisbane, Australia Great Southern Bank Full timeAt Great Southern Bank, the Collections & Recoveries team manages the end-to-end collections strategy for the arrears portfolio for all consumer products. As a **Collections Officer**, based in our Brisbane Head Office, you are the first point of contact for in and outbound calls for customers with overdrawn or overdue accounts. You will work to negotiate...
-
Collections Officer
7 days ago
Brisbane, Australia Hudson Australia Full timeAre you passionate about helping customers while ensuring financial responsibilities are met? This company prides themselves on balancing customer care with effective collections, and we are seeking someone with experience in similar roles to join our growing team. In this role, you will be crucial in managing overdue accounts, maintaining a professional...
-
Collections Officer
2 weeks ago
Brisbane, Australia ScotPac Full timeBanking & Finance Credit & Collections We're on the look out for a Collections Officer to join our Brisbane team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change. Our Purpose We are on...
-
Collections Officer
5 days ago
Brisbane, Australia Great Southern Bank Full time**About the role** As a collections officer, you are the first point of contact for customers with overdrawn or overdue accounts. You negotiate solutions and arrangements to assist our customers to bring their accounts up to date. You progress the accounts through the collections lifecycle and make recommendations for recovery action if indicated. In...
