Customer Service/collections Officer

4 days ago


Brisbane, Australia KBH Solutions Full time

$70K plus Super plus Bonuses
- City Fringe - Close to train and parking available
- Ongoing development and company benefits

Experienced Collection/Customer Service Officer with a strong Customer Service focus required for leading organisation based on City Fringe close to Public Transport in Milton. There is also parking available. Handling inbound and outbound collection calls for front end collection accounts up to 90 days.

Working Monday to Friday the hours are 8am - 4pm or 9am - 5pm.

Key responsibilities in the role include:

- Negotiating payment of outstanding debts
- Arranging suitable payment plans for customers
- Assisting customers experiencing financial hardship
- Daily Reporting
- Maintaining a high level of customer service
- Handling accounts up to 90 days, overdue for payment

To be successful in this role you will need to demonstrate:

- Demonstrate a high level of customer service
- Have prior Collections experience
- Professional telephone manner
- Confident negotiation & problem solving skills
- Effective time management & organisation skills
- Ability to work in a high volume, fast paced environment

Benefits for you:

- Work in modern offices equipped with plenty of indoor and outdoor breakout space
- Receive a daily coffee card for local café
- Wellness programs including gym memberships and pilates
- Personal and professional development planning and paid external training courses.

Excellent customer service and communication, along with a positive attitude are a necessity for this role.



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