Customer Service Collection Agent

1 day ago

Brisbane, Queensland, Australia Nixil Full time

**Work options**:
**Mon to Fri - Office Hours
Our client, a leading player in the Finance industry, is seeking an enthusiastic and proactive Customer Service Collection Agent to join their in-house Collections team located in **Eight Mile Plains, QLD.**

As a Collection Agent, you will play a vital role in our accounts receivable team. Your primary responsibility will be to contact customers over the phone to discuss and arrange payment plans. This position does not require extensive collections experience, but a strong background in customer service is essential.

**Key Responsibilities**:

- Make outbound calls to customers to discuss outstanding balances and payment arrangements.
- Handle inbound calls from customers regarding their accounts.
- Provide excellent customer service by addressing customer questions and concerns with professionalism and empathy.
- Work with customers to develop feasible payment plans that meet their financial situations.
- Maintain accurate records of customer interactions and payment arrangements in our system.
- Follow up on payment commitments to ensure timely payments.
- Collaborate with team members and other departments to resolve account discrepancies and issues.
- Adhere to all company policies and legal regulations related to collections activities.

**Qualifications**:

- Previous experience in customer service is required.
- Excellent verbal communication skills and a friendly, confident phone manner.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive information with discretion and professionalism.
- Must have computer skills, including proficiency with Microsoft Office.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional education or certifications in customer service, collections or related fields is a plus.

**Full working rights - Must be an Australian Citizen or Australian Permanent Resident**

**An annual Bonus at the end of each Financial Year (this is based on employees meeting KPIs)

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