Desktop Administrator

Work for a market leader in Fintech
- Excellent benefits on offer - bonuses, share incentives, novated leasing + more
- Flexible working conditions - work from home and our CBD Office

Established in Australia in 2001, Praemium has grown to be a market-leading provider of investment platforms, investment management, portfolio administration and CRM solutions. The world's leading financial advisers, investment managers, institutions, accountants, and product providers use Praemium to manage or administer over $250 billion worth of investments globally across more than 500,000 accounts.

We are currently seeking an experienced Desktop Administrator to provide exceptional IT troubleshooting services on a day to day basis, including desktop and general IT support (Phones, O365, etc) to our technical and non-technical teams.

We offer a fantastic working environment in our Melbourne CBD office and from home and a unique opportunity for team members to broaden their knowledge, improve their skills and further their career. Including flexible work arrangements, a performance rights bonus plan and share incentive plan, hackathon days, sponsorships to sporting and fundraising events, and more.

**Your key responsibilities will include**:

- Configure equipment for new starters (laptop, desktop, phone, cabling), including new users’ account set up and access
- Support the rollout and provision of hardware and software for corporate use, assist with monitoring and maintaining them across the business
- Train team members in using our tools and systems, and at times, run presentations to introduce changes to the broad team
- Maintain servers, computers printers, and other software and hardware peripherals

In addition, you will be part of local and global projects to ensure successful rollout of new technologies, helping to improve Praemium’s stack, continuously improving IT delivery by using automation tools and ensuring consistency across environments

**Experience, qualifications and attributes sought after**:

- 2-3 year's experience in a desktop support role, and demonstrated knowledge of PC hardware and software, including Windows and Mac operating systems
- Competent Windows and Mac troubleshooting
- Some knowledge in infrastructure, scripting (preferably in powershell), and O365 support will be advantageous
- Core networking knowledge (IP addressing, VLAN, etc)
- Strong communication skills both verbal and written
- Proven aptitude to take ownership of an issue and see it through to a successful resolution
- Excellent organisational and time management skills, with the ability to work under pressure towards deadlines
- Comfortable working in an Agile environment, adopting a consultative and cooperative approach to your work
- Finally, a strong personal interest in software development and SDLC knowledge will make you win our tech team members’ heart

**What we provide for you to thrive in and out of work**:

- Excellent working conditions - work from home and onsite
- Tools to engage, collaborate and innovate with global teams
- Ongoing virtual and in-person learning and development and ideation opportunities
- Benefits to support you and your family (paid parental leave and purchased leave)
- A team that promotes and supports diversity and inclusiveness to be your whole self to work
- Financial rewards for your contributions to our success

**How to apply**:
Please highlight clearly in your CV and cover letter how the following correlate with the role requirements:

- Your previous experience (related to the key accountabilities of this role)
- Your skills qualifications and background

We are committed to ensuring a diverse workforce at Praemium. We provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law