Desktop Auditor

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a Desktop Auditor to join Service Stream in our Melbourne office.
About the Role

Service Stream’s Telecommunications division are currently seeking a Desktop Auditor to join our growing company. You will be responsible for performing desktop audits to ensure scope of works and approved client SORs align with thresholds for all Remediation works.

Nature of position: Max Term

Location: Collins Street, VIC

Reporting Line: Complex Team Leader

Key Responsibilities
- Review all incoming and other identified work orders for desktop cost review purposes
- Perform desktop work orders by reviewing Prescope notes, artefacts, google maps and technical network civils knowledge for required solution against the WOR issued by the client and the approved scope and SORS
- Utilise the Solution Variation Template to calculate proposed scope of works value where required to identify if over or under the client agreed thresholds and follow the relevant process whether over or under to return WOR mark as ok to proceed for allocation to contractors / civil crews
- Support the teams and contractors to perform the desktop assessment where in field variations are identified
- Track and monitor the volume of work orders that require further scoping and review for continuous process improvement
Support the contractors and field supervisors where required on how to utilise the SVT.
- Provide ongoing coaching for improvement:

- Systematically identify contractors with problems (Prescope technicians require coaching for more thorough hand off details, client coaching opportunities, lack of artefacts provided etc)
- Escalate all non compliant behaviour and coaching opportunities to management and the regional teams as relevant

About You
- Field knowldege of Telecommunications including civils or network design Experience of communicating commercial data to client / contractors and / or knowledge of claims and SORs.
- Experience owning and solving escalated issues on behalf of clients / contractors

About Us
- Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base._
- Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities._
- Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Administration

How to Apply