Desktop Support L1/L2
3 days ago
Desktop Support Specialist L1 / L2
Augmented People is proud to partner with a large Australian organisation who is expanding and require a part-time contractor for their growing IT support team.
Position Description
You will be responsible for providing level 1 and level 2 Desktop Support to end users within the corporate office in Melbourne's CBD. You're a key contact point for technology related issues, and bring your previous experience with troubleshooting, fixing technical issues within a Microsoft environment as well as your outstanding communications skills and abilities.
Success Criteria
· Providing L1 and L2 technical support for desktops, laptops, printers and other end-user devices in a professional corporate environment.
· Maintaining VMware servers, including configuring virtual machines, managing storage and troubleshooting issues.
· Experience with Azure AD, Office 365 administration and troubleshooting, including Exchange Online, Intune, SharePoint and OneDrive.
· Solid experience with cloud services and infrastructure.
· Knowledge of Windows Server administration.
· Working knowledge of ServiceNow.
Skills You'll Bring
· An eagerness to learn and grow in a purpose-driven organisation.
· A clear communicator who thrives in a collaborative environment.
· Have strong problem-solving skills to quickly assess situations, analyse information and develop solutions to resolve technical issues.
· Attention to detail.
· Effective time management skills.
· Be adaptable and willing to learn new tools, technologies and processes.
APPLY NOW
If you're ready to join a large Australian company that's growing, we'd love to hear from you, Click
Apply Now
to submit your CV.
Please note that this opportunity is not remote, nor does it offer AU Visa sponsorship opportunities.
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