Desktop Support L1/L2

12 hours ago

Melbourne, Victoria, Australia Augmented People Full time $60,000 - $80,000 per year

Desktop Support Specialist L1 / L2

Augmented People is proud to partner with a large Australian organisation who is expanding and require a part-time contractor for their growing IT support team.

Position Description

You will be responsible for providing level 1 and level 2 Desktop Support to end users within the corporate office in Melbourne's CBD. You're a key contact point for technology related issues, and bring your previous experience with troubleshooting, fixing technical issues within a Microsoft environment as well as your outstanding communications skills and abilities.

Success Criteria

· Providing L1 and L2 technical support for desktops, laptops, printers and other end-user devices in a professional corporate environment.

· Maintaining VMware servers, including configuring virtual machines, managing storage and troubleshooting issues.

· Experience with Azure AD, Office 365 administration and troubleshooting, including Exchange Online, Intune, SharePoint and OneDrive.

· Solid experience with cloud services and infrastructure.

· Knowledge of Windows Server administration.

· Working knowledge of ServiceNow.

Skills You'll Bring

· An eagerness to learn and grow in a purpose-driven organisation.

· A clear communicator who thrives in a collaborative environment.

· Have strong problem-solving skills to quickly assess situations, analyse information and develop solutions to resolve technical issues.

· Attention to detail.

· Effective time management skills.

· Be adaptable and willing to learn new tools, technologies and processes.

APPLY NOW
If you're ready to join a large Australian company that's growing, we'd love to hear from you, Click
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Please note that this opportunity is not remote, nor does it offer AU Visa sponsorship opportunities.

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