Technology Service Desk Knowledge Officer
6 days ago
**_Together we shape thriving communities, public spaces, places and economies._**
- **Play a crucial role in supporting and uplifting the IT Service Desk**:
- **Ongoing full-time opportunity**:
- **Orange and Parramatta locations considered**:
- **Salary relative to experience and ranges from $93,295.00 - $102,941.00 + super**
**What’s in it for me?**
Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance **and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.
**The role**
As the **Technology Service Desk Knowledge Officer,** you will support the knowledge team in promoting a knowledge-centred service methodology and embed it in the incident management process. You will collaborate with internal stakeholders to lead the coordination and maintenance of knowledge management processes and be responsible for implementing improvements, monitoring effectiveness, and ensuring the quality of knowledge assets and systems.
In this role, it is your job to oversee the lifecycle of knowledge assets, facilitate knowledge-sharing and deliver training to the Technology Service Desk. You will stay current on trends in support tickets to enhance the adoption of self-service tools,
manage multiple support activities within tight timeframes and ensure the knowledge databases are updated and aligned with high volumes of diverse data to enable the team to achieve success.
**Compulsory Training requirements**
For more information read the full Role Description**:Technology Service Desk Knowledge Officer**
**What you will bring to the role**
- Excellent communication skills, both verbal and written, to effectively convey ideas, collaborate with team members and create knowledge articles
- Experience with or understanding of the Knowledge Centred Service Methodology
- Proven training and coaching qualities, including the ability to motivate and inspire others to achieve shared goals, including adherence to the knowledge centred service process
- High level administrative skills, with the ability to prioritise tasks and competing demands, and experience or an interest in working within a technology environment
**About us**
The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.
**Join us
-
Service Desk Engineer
2 weeks ago
Sydney, New South Wales, Australia Platinum Technology Full timeAs a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer-centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and...
-
Service Desk Analyst
4 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst | Permanent Position | Western Sydney **Your new company** An exciting new opportunity is available for a Service Desk Analyst for a Global Leader in Insulation and Building solutions. This is a permanent opportunity located in Western Sydney. **Your new role** You will be responsible for providing 1st & 2nd Line break/fix support to...
-
Service Desk Analyst
7 days ago
Sydney Western Suburbs, Australia HAYS Full timeGovernment Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...
-
Service Desk Analyst
3 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...
-
Service Desk Analyst
6 days ago
Sydney Western Suburbs, Australia HAYS Full timeState Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location **Your new company** *** This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to...
-
Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeApplication Help Desk Analyst | Western Sydney **Your new company** An exciting new opportunity is available for an Application Support Engineer with NV1 Clearance. This is a permanent position, located in Western Sydney and offers a modern onsite working environment and excellent opportunities for career development. **Your new role** In your new role...
-
Service Desk Manager
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Manager | Permanent Position | Western Sydney **Your new company** *** An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site. **Your new role** You will be responsible for the...
-
Service Desk Officer
7 days ago
Melbourne Northern Suburbs, Australia HAYS Full timeExciting new opportunity in Melbourn'es Norther Suburbs **Your new company** Your new company is positioned within the Local Government sector, based in the northern suburbs of Melbourne. We are actively seeking an accomplished Service Desk Officer to join the team and take the next step in your career with an exciting new contracting opportunity. **Your...
-
IT Service Desk
4 days ago
Melbourne Eastern Suburbs, Australia Robert Half Full timeRobert Half is recruiting for a Service Desk Support Analyst to join a well-known market leading education provider. **The Company** Our client is a well-known education provider in Melbourne that has been providing education to Prep to Year 12's for over 90 years. *** **The Role** **Key Responsibilities include**: - Provide level 1 & 2 technical...
-
IT Service Desk Manager
5 days ago
Melbourne Northern Suburbs, Australia HAYS Full timeIT Service Desk Manager job available at growing MSP | Melbourne North-West | Permanent | ASAP **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Manager for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to...
