Service Desk Officer

5 hours ago

Cedric Street Stirling Western Australia Australia City of Stirling Full time $77,514 - $90,064 per year
Company Description

At the City of Stirling, we're proud to be WA's largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of 1,500, we're committed to building an inclusive, capable and future-ready organisation. We invest in our people, embrace innovation, and offer a workplace where flexibility, wellbeing and growth are more than just words - they're how we work.

Location: Stirling, Western Australia

Type: Maximum Term Full Time Contract until 30 June 2026

Salary: Level 5/6 From $77,514 - $ 90,264

Make a Real Impact at the City of Stirling

You'll be the first point of contact for IT support, helping colleagues resolve technology issues and keeping our organisation running smoothly. Every day brings new challenges and opportunities to learn, grow, and make a real difference.

Job Description

What You'll Be Doing

  • Provide 1st and 2nd line IT support to staff
  • Log, categorise, and resolve incidents and requests
  • Troubleshoot desktops, software, phones, and networks
  • Deliver face-to-face and remote support across sites
  • Liaise with external suppliers to resolve issues
  • Maintain ICT asset registry and knowledge base
  • Support IT security and promote best practices
  • Participate in after-hours on-call roster

Position Description - Service Desk Officer

Qualifications

What You'll Bring

We're looking for a tech-savvy problem solver with a passion for customer service. You'll ideally bring:

  • Relevant IT qualification or equivalent experience
  • Experience in a Service Desk environment
  • Strong troubleshooting and fault analysis skills
  • Hands-on with Microsoft OS and software
  • Ability to work independently and show initiative
  • Excellent communication and customer focus
  • Solid knowledge of ICT security best practice
  • National Police Clearance (under 3 months) & Driver's Licence

Ready to Apply?

If you're ready to help shape the digital experience for WA's largest local government, we want to hear from you Apply now and join a team where your skills and ideas are valued.

Additional Information

Questions? Reach out to the Service Desk Lead Jacqui McClusky on

Applications close: 28 November 2025

The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

  • Service Desk Officer

    11 hours ago

    Stirling, Australia d-5c2e-4675-867b-585ae29b9f90 Full time $77,514 - $90,064 per year

    Company DescriptionAt the City of Stirling, we're proud to be WA's largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of 1,500, we're committed to building an inclusive, capable and future-ready organisation. We invest in our people, embrace innovation, and offer a workplace where...

  • Service Desk Coordinator

    6 hours ago

    Karratha, Western Australia North Regional TAFE Full time $60,000 - $120,000 per year

    Permanent full-time position available in either our Broome or Karratha Campuses.What we offerAt NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:Government housing with a generous subsidy paid for by the College. You would pay between $264 - $532 weekly in...

  • Service Desk Analyst

    2 weeks ago

    Collie, Western Australia Randstad Digital Full time $60,000 - $90,000 per year

    Role Description:The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments. Estimate start date- ASAPDuration - 6 months with a view of extensionLocation - Southwest, WARequired Skills, knowledge & experience:Our Client requires a...

  • Senior Day Clubs Officer

    2 weeks ago

    Cedric Street, Stirling, Western Australia, Australia City of Stirling Full time $60,000 - $90,000 per year

    Company Description Type: Full Time, Maximum-Term until 30 December 2026Salary: Level 5 – Inside Workforce Agreement + super (based on experience)At the City of Stirling, we're proud to be WA's largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of 1,500, we're committed to building an...

  • Senior Day Clubs Officer

    6 days ago

    Cedric Street, Stirling, Western Australia, Australia City of Stirling Full time $60,000 - $90,000 per year

    Company Description Type: Full Time, Maximum-Term until 30 December 2026Salary: Level 5 – 77, super (based on experience)At the City of Stirling, we're proud to be WA's largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of 1,500, we're committed to building an inclusive, capable and...

  • Community Patrol Officer

    4 hours ago

    Cedric Street, Stirling, Western Australia, Australia City of Stirling Full time $77,514 - $92,959 per year

    Company Description Location: Stirling, Western AustraliaType: Permanent, Full TimeSalary: From $77,514.91 base salary + super (based on experience)Help keep our community safe and connected.The City of Stirling is Western Australia's largest local government by population, serving over 243,000 residents across a vibrant and diverse area. We're committed to...

  • Environmental Health Officer

    2 weeks ago

    Cedric Street, Stirling, Western Australia, Australia City of Stirling Full time $96,731 - $101,823 per year

    Company Description Location: Stirling, Western AustraliaType: Permanent Full time - Part Time also availableSalary: From $96,731 to $101,823 base salary + super (based on experience)At the City of Stirling, we're proud to be WA's largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of...

  • Senior Planning Officer

    2 weeks ago

    Cedric Street, Stirling, Western Australia, Australia City of Stirling Full time $80,000 - $120,000 per year

    Company Description At the City of Stirling, we're proud to be WA's largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of 1,500, we're committed to building an inclusive, capable and future-ready organisation. We invest in our people, embrace innovation, and offer a workplace where...

  • IT Service Desk Officer

    6 days ago

    Wacol, Queensland , Australia Rspca Qld Full time $60,000 - $80,000 per year

    About RSPCA QueenslandFor nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals – whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 96% of our life-changing services.Our Mission: Together We Change...

  • Service Desk Analyst

    14 hours ago

    Sydney Western Suburbs, Australia HAYS Full time

    State Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location **Your new company** *** This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to...