Front Office Manager

7 days ago


Sydney, Australia The Star Entertainment Group Full time

The Darling is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality of luxury, our team go above and beyond to provide personalised service and memorable guest experiences. We currently have an exciting opportunity for an experienced Front Office Manager to lead our team.

Reporting directly to the Hotels Operations Manager, you will lead and empower your team to exceed guest expectations through your genuine passion for service excellence.

**Key responsibilities in the role are but not limited to**:

- Passionate and engaging employees to continuously deliver the best possible service to our guests.
- Responding to guest feedback and implementing changes to prevent reoccurrence
- Ongoing evaluation of operating techniques to maximize efficiency
- Managing customer relations to deliver truly memorable experiences
- Encourage a positive working environment

**To be successful in this role you will**:

- Previous experience in Hotel Management is desirable
- Motivating and highly passionate in delivering guest excellence
- Passion to lead and develop the team to success
- Good organisation and leadership skills

**Our benefits**
- FREE buffet meal at our back of house staff dining room
- 30% Discounts across award-winning restaurants
- Discounts on accommodation in our luxury hotels
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Lifestyle discounts including gym memberships and laundry services
- Discounted staff parking every day including weekends and late nights
- Paid training, ongoing career development opportunities

**About The Star**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.



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