Front Office Manager

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Front Office Manager, reporting to the Hotel Operations Manager, provides the chance to take ownership and inspire your team to surpass guest expectations by genuinely dedicating yourself to delivering excellent service. Your primary focus will be improving customer service, enhancing team member performance, and fostering development to ensure an elevated experience for our guests.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for The Star Grand

**A few of your responsibilities**
- Ensure the Front Office team is led with professionalism, efficiency, and effectiveness daily
- Oversee customer relations and carpark operations to create unforgettable experiences while promoting a positive work atmosphere for the team
- Manage guest queries and concerns with a diplomatic and empathetic approach
- Control the Front Office labour costs and operating expenses while ensuring operational requirements and service levels are met
- Clearly demonstrate our commitment to service excellence through effective implementation and delivery of The Star values
- Encourage and demonstrate a positive working relationship across all departments at The Star Grand

**What we will be looking for**
- Previous experience in hotel management
- Experience in Opera PMS will be advantageous
- Diploma or degree in hospitality management
- Strong organisation and time management skills

**About you**

You will be an experienced hotel professional, with previous leadership experience, and have familiarity utilising Opera PMS. In addition, you will be highly passionate in delivering guest excellence and have demonstrated experience leading and developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.

Your role will be pivotal in shaping the success of our hotel operations team at The Star Grand.

**What we can offer you**
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Supportive leadership team
- Opportunity to work with elite professionals and assets

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.