Front Office Manager
13 hours ago
**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Oaks Cypress Lakes Resort, a stunning property based in Hunter Valley are looking an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
**Key Responsibilities Include**:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional, open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets.
**Qualifications** To be successful in this role you will have**:
- Minimum 2+ years experience at a supervisor level within a Hotel environment
- Exceptional people management skills, with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts, including weekends and public holidays if required.
**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:
- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- Wellbeing programs with Uprise (EAP)
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
-
Front Office Manager
12 hours ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 23030396 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Front Office Manager
7 days ago
Sydney, Australia Hyatt Hotels Corporation Full timeOverview Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue...
-
Front Office Manager
4 days ago
Sydney, Australia 25hours Hotels Full time**Company Description** The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience. The hotel has 109 rooms on six floors and will feature event and meeting areas,...
-
Front Office Manager
1 week ago
Sydney, Australia IBIS STYLES Full time**Company Description** Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality! Join our dynamic team as **Front Office Manager **at the Ibis Styles Sydney Central. **Who We...
-
Hotel Front Office Manager
2 days ago
Sydney, Australia AA Appointments Full time**LUXURY HOTEL FRONT OFFICE EXPERTS IN HOT DEMAND!** - **NSW - Sydney CBD**: - **Northern Territory - Luxury Resort** We all know first impressions count, which is why the Front Office Team is so integral to the success of a hotel. If you excel in providing exceptional guest relations, experienced in front office and looking to progress in your career,...
-
Assistant Front Office Manager
2 days ago
Sydney, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25092230 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
-
Assistant Front Office Manager
13 hours ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 23051090 **Job Category** Rooms & Guest Services Operations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Rooms Division Manager in administering...
-
Assistant Manager Front Office
4 days ago
Sydney, Australia M GALLERY Full timeCompany Description **About the Porter House Hotel**: Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something...
-
Front Office Manager
2 weeks ago
Sydney, New South Wales, Australia Ramsay Health Care Full time $80,000 - $120,000 per yearLead and support our front-line team members. Build your leadership skillset in this key role Front Office Manager – Permanent Fulltime.Reporting to our Director of Finance, the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions....
-
Assistant Manager
6 days ago
Sydney, Australia SOFITEL Full timeCompany Description - Experience French Luxury in the Sydney CBD _as our **Assistant** **Manager - Front Office **at Sofitel Sydney Wentworth. We offer our guests an unforgettable luxury escape in our heritage-listed property in the heart of the city. Combining French elegance and traditions with sophisticated comfort is what we do best. We are only missing...
