
Front Office Manager
2 days ago
**Job Number** 23007196
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
Four Points by Sheraton Sydney is seeking a passionate & experienced Full Time Front Office Manager to join our team
**What we are looking for**:
- A genuinely warm & welcoming demeanour
- Guest relations or front office supervisory or management experience
- Opera PM experience preferred
- Personable communication skills
- Availability to work weekends and night shifts
- Energising motivation - its infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service - and the best in lifestyle
- Ability to work in a high-pressure environment, including the management of safety and security situations
**What you will do**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Free hotel stay on your anniversary
- Discounts on food & beverage across all our hotels
- Internationally recognised training programs by Marriott International
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
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