Key Account Manager

2 weeks ago

Perth, Australia IAG New Zealand Full time

Create impact as a **Key Account Manager**

For over 165 years, **CGU** has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

**Your Role**

Are you passionate about building a strong, lasting relationships and driving business growth? We are looking for a dedicated Key Account Manager to join our dynamic CGU Workers Compensation Business Development team in Perth, Western Australia.

Key deliverables for success in this role:

- **Build Relationships**: Foster trusted connections with brokers and policyholders, bringing our ‘one team’ Customer Value Proposition (CVP) to life.
- **Drive Growth**: Achieve growth and return objectives through targeted broker plans, new business pipelines, retention efforts, and improving underperforming policies.
- **Enhance NPS**: Deliver exceptional account management services that support quality underwriting, claims services, and efficient complaint resolution.
- **Boost Engagement**: Advocate internally and externally to protect our team from non-core activities, enabling them to perform at their best.

The role requires a close working relationship with CGU Broker functions, Underwriting, Claims, and other Specialists to achieve your objectives.

**About You**
- Strong skills in engaging and influencing stakeholders, including senior management
- Ability to balance improvement initiatives with customer, regulator, and community expectations
- Develop strategic engagement and service plans with brokers and policyholders
- Demonstrated leadership skills through significant change, achieving results through others
- Manage resources effectively to meet business goals
- Outstanding verbal and written communication skills, capable of addressing varied audiences, including at senior and Board levels

Applications close **Thursday 17 April 2025 at 23:59pm AEST.**

Joining **CGU**, you’ll have access to a raft of benefits from across the group:

- Dedicated career growth programs, including the award-winning IAG Academy
- Work from home and many more flexibility options with myFlex
- Discounts on every day and special occasion items
- Great employee network communities
- Community volunteer days and team volunteer activities
- employment type eligibility criteria apply

**About Us**

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

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