Hospital Claims Assessor

3 days ago

Adelaide Region SA, Australia Bupa Full time

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

**Your new role**:
Employed on a 6-month fixed term contract, your role of a Hospital Claims Assessor is to assess and enter health insurance claims and ensuring timely, accurate, and consistent service delivery in accordance with published rules, agreed service standards and benefit levels.

This position requirement is to be based in the head office (Adelaide) fulltime for training and may lead to a flexible work from home arrangement.

**Key responsibilities and accountabilities will include**:

- Meet individual and team service standards for all BUPA Hospital Claims Team requirements
- Assess all transactions accurately with a high level of quality
- Exceed the customers’ expectations by providing a high level of customer service via telephone, web and letter
- Accountable for personal and team compliance with internal policies, procedures, and codes and all applicable external laws, regulations, standards and industry codes
- Actively participate as a team player to strive towards the overall performance of the Hospital Claims Team

**You will be/have**:

- Proven ability to provide exceptional customer service
- Proven track record to achieve set targets with consistent results
- Proven ability to make decisions based on business policies and customer needs
- Well-developed PC and keyboard skills
- Demonstrated ability to interpret data while having a high confidence in Numeracy
- The ability to contribute as a member of a high performing team
- The ability to work productively and autonomously in a sometimes-high pressure environment

**About Bupa**:
Bupa is a value-driven organisation and strive to be the most customer centric healthcare business in the world. This is made possible by our people, and we value each and every one of them. We’ve evolved from being simply a health insurer to a health and care company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. If you’ve got the belief, the energy and the talent, come and join us. If you’ve got the belief, the drive and the talent, come and join us.

To be considered, please click- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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