Claims Manager

**Step Into a Career That Matters - Become a Claims Manager at Suncorp**

Ready to make a meaningful impact while building a rewarding career? Join Suncorp Group as a Claims Manager and help customers through their toughest moments — turning challenges into confident new beginnings.

We’re on the lookout for a passionate and people-focused professional to join our high-performing team full-time and permanently, starting **Monday 7 July 2025**. This role offers flexible hybrid working - balancing time between our collaborative office environment and the comfort of your home.

**Why Choose Suncorp?**

At Suncorp, we do more than provide insurance — we build futures and protect what matters. Our Claims teams are the heart of that mission, delivering real help, with real empathy, at the times our customers need it most. Join us and become part of a purpose-driven organisation that empowers its people, celebrates individuality, and supports professional growth.

**What You’ll Be Doing**

As a Claims Manager, you’ll take ownership of a home claims portfolio and guide customers from first contact to final resolution. You'll:

- Be the trusted voice and main point of contact for customers following loss or damage
- Provide case management for new and existing property claims
- Liaise with assessors and vendors to keep costs on track and claims moving
- Explain policy entitlements and demystify the claims and repair process
- Deliver empathetic, transparent, and proactive communication throughout the claim
- Achieve key performance and service metrics aligned with business goals

**What You’ll Bring**

We’re looking for someone who combines people skills with professionalism. You’ll thrive if you bring:

- Genuine compassion and a calm, customer-first approach
- Excellent communication skills - with the ability to simplify complex issues and build rapport
- Proficiency in digital systems and written communication
- Great time management, attention to detail, and problem-solving skills
- Resilience and adaptability in a fast-paced, ever-evolving environment
- Prior experience in claims or insurance is great - but not essential if you’re the right fit

**What You’ll Need to Work from Home**

To ensure a smooth hybrid working experience, you’ll need:

- A quiet, professional space with an ergonomic setup
- A reliable internet connection, landline or VoIP phone line, dual monitors, and mouse
- Suncorp will provide you with a laptop on your first day

**What We Offer You**

Suncorp offers a competitive salary and a suite of benefits designed to support your career, wellbeing, and lifestyle:

- **Salary -**$76,400 (inclusive of Super) + Performance Based Incentives
- **Employee Discounts -**Access exclusive deals with 400+ top Aussie retailers
- **Insurance Savings -**Enjoy special pricing across Suncorp brands including AAMI, GIO, Shannons, Apia & more
- **Career Development -**Study support and upskilling programs to help you grow
- **Parental Leave -**20 weeks paid leave for eligible primary carers
- **Health & Wellness -**Discounts on private health insurance and gym memberships
- Note: Benefits may vary depending on your role and location. Learn more here._

**Our Culture: Powered by Purpose**
- For over 100 years, Suncorp has led with purpose — caring for people, doing what’s right, and being courageous in the face of change. We’re focused on innovation, inclusion, and performance — and we bring those values to life every day through our work._

**Ready to Chase the Sun?**

**Advertised**: 26 May 2025 AUS Eastern Standard Time
**Applications close**: 08 Jun 2025 AUS Eastern Standard Time