Claims Consultant

1 day ago

Adelaide CBD, Australia Marsh Full time

The purpose of this role is to provide superior and professional claims service to **Echelon Claim Services Customers and Stakeholders**, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims (for motor, property, etc).

**What is in it for you?**
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organisation.
- Great team environment with energetic and supportive colleagues.
- Genuine work life balance.

**In this role you will be responsible for**:

- Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties.
- Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
- Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Managing inbound and outbound calls utilising communication, empathy and negotiation skills.
- Assist in resolving disputes, claims and payments.
- Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
- Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
- Provide claims support and information and operate in a team environment.

**We would like you to have**:

- Experience in end-to-end Motor and/or Property claims.
- Working knowledge of the recoveries process.
- Ability to have difficult conversations with customers and remain professional.
- Excellent verbal, written communication and decision-making skills.
- Ability to work well within a team.
- Ability to work unsupervised.
- An understanding of Covers and policy wordings.
- Capacity to recognise trends and anomalies of claims data.
- A genuine interest in helping others.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

  • Consultant, Commercial Claims

    1 week ago

    Adelaide CBD, Australia Insurance Australia Group Full time

    **The Role** We currently have a Full-Time Permanent opportunity available for a Claims Consultant role to join our WFI SME & Agri Team. The primary purpose of the Claims Consultant role is to aid customers calling in regarding lodging claims, managing claims for their business/farm and domestic property, and providing customers with updates on their...

  • Motor Claims Consultant

    2 weeks ago

    Adelaide CBD, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Ctp Claims Consultant

    3 days ago

    Adelaide CBD, Australia Insurance Australia Group Full time

    **The Role** Working within IAG, Australia’s largest general insurance organisation, the opportunity has arisen for an experienced CTP Claims Consultant to join this high energy office based in Adelaide CBD for a permanent position. This role is responsible for the management and delivery of Personal Injury Claims outcomes by undertaking a holistic,...

  • Claims Consultant

    7 days ago

    Adelaide, South Australia NTI Ltd Full time $90,000 - $120,000 per year

    We're looking to bring on a Claims Consultant to provide exceptional service to our customers in their time of need.What is involved?You'll listen to understand our customer's unique needs and manage claims through their broker to get our clients back on the road as quickly as possible after an accidentYou'll be the main point of call for our customers on...

  • Claims Service Consultant Level 2

    1 week ago

    Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Claims Consultant

    3 days ago

    Adelaide, Australia Allianz Australia Full time

    **Claims Consultant - Club Marine | Multiple locations (QLD, WA, NSW, SA)** - **Full-time permanent opportunity with great staff benefits**: - **Hybrid and Flexible working arrangements** Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz,...

  • Claims Consultant

    2 weeks ago

    Adelaide, Australia Marsh Full time

    We are seeking a talented individual to join our **Echelon**Claims**team at **Marsh**. This role will be based in our **Adelaide**office. This is a hybrid role that has a requirement of working at least three days a week in the office. The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and...

  • Motor Claims Consultant

    1 week ago

    Adelaide, Australia HAYLO People Full time

    Thrive in a supportive and inclusive environment with opportunities for growth - Enjoy the flexibility of working from home up to 3 days a week - Receive a seamless onboarding and training process to start your career Our client is a large insurance organisation experiencing continued expansion within its commercial motor claims department, renowned for its...

  • Claims Consultant

    1 week ago

    Greater Adelaide SA, Australia Westpac Group Full time

    Create your best future and join Westpac as an Claims Consultant **What’s the role?** - The primary purpose of this role is to effectively and efficiently manage workers compensation claims in line with relevant legislation, compliance standards and self-insurance licence conditions - The role sits within the Employee Care Team, HR Services. Claims...

  • Claims Processing Consultant

    2 weeks ago

    Adelaide, Australia Bupaoptical Full time

    - 12-Month Fixed Term – With the Opportunity to Go Permanent - Hybrid Work Model – Adelaide CBD Office & Work from Home - Comprehensive Training Program & Generous Employee Benefits About the Role We are currently seeking dedicated and detail-oriented individuals to join our team as Claims Processing Consultants. In this role, you will manage the...