Claims Consultant

7 days ago

Adelaide CBD, Australia Marsh Full time

The purpose of this role is to provide superior and professional claims service to **Echelon Claim Services Customers and Stakeholders**, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims (for motor, property, etc).

**What is in it for you?**
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organisation.
- Great team environment with energetic and supportive colleagues.
- Genuine work life balance.

**In this role you will be responsible for**:

- Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties.
- Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
- Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Managing inbound and outbound calls utilising communication, empathy and negotiation skills.
- Assist in resolving disputes, claims and payments.
- Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
- Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
- Provide claims support and information and operate in a team environment.

**We would like you to have**:

- Experience in end-to-end Motor and/or Property claims.
- Working knowledge of the recoveries process.
- Ability to have difficult conversations with customers and remain professional.
- Excellent verbal, written communication and decision-making skills.
- Ability to work well within a team.
- Ability to work unsupervised.
- An understanding of Covers and policy wordings.
- Capacity to recognise trends and anomalies of claims data.
- A genuine interest in helping others.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

  • Consultant, Commercial Claims

    2 weeks ago

    Adelaide CBD, Australia Insurance Australia Group Full time

    **The Role** We currently have a Full-Time Permanent opportunity available for a Claims Consultant role to join our WFI SME & Agri Team. The primary purpose of the Claims Consultant role is to aid customers calling in regarding lodging claims, managing claims for their business/farm and domestic property, and providing customers with updates on their...

  • Claims Consultant Level 1

    2 weeks ago

    Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Commerical Motor Claims Consultant

    24 hours ago

    Adelaide CBD, Australia Kennedy Reid Full time

    Adelaide CBD location - close to public transport - Award winning global leader in motor insurance - WFH 3 days a week + competitive salary up to $75k + Super **The Company** Our client is an award-winning global leader in Heavy Motor insurance claims services. They are seeking an experienced **Claims Consultant** with a Motor claims background to join...

  • Claims Consultant

    24 hours ago

    Adelaide CBD, Australia Marsh Full time

    Duties will include: - Assessment of claims to determination - Review claims to ensure entitlements are appropriate in accordance with LGIPF guidelines - Collaborate with the injured worker, their employer and health professionals - Attend and participate in claim reviews or other employer engagement as necessary - Liaise with appropriate stakeholders to...

  • Ctp Claims Consultant

    1 week ago

    Adelaide CBD, Australia Insurance Australia Group Full time

    **The Role** Working within IAG, Australia’s largest general insurance organisation, the opportunity has arisen for an experienced CTP Claims Consultant to join this high energy office based in Adelaide CBD for a permanent position. This role is responsible for the management and delivery of Personal Injury Claims outcomes by undertaking a holistic,...

  • Claims Consultant

    3 weeks ago

    Adelaide, South Australia Aim Insurance Services Full time

    1 week ago Be among the first 25 applicantsAIM Insurance Services continues to be one of the leading insurance loss adjusting companies in Australia. Our recent alliance with global giant Allied Universal has led to further growth and an exciting opportunity for a Claims Consultant to join the team.Your opportunityThe role involves assisting the Loss...

  • Claims Consultant

    2 weeks ago

    Adelaide, South Australia Aim Insurance Services Full time

    1 week ago Be among the first 25 applicantsAIM Insurance Services continues to be one of the leading insurance loss adjusting companies in Australia. Our recent alliance with global giant Allied Universal has led to further growth and an exciting opportunity for a Claims Consultant to join the team.Your opportunityThe role involves assisting the Loss...

  • Claims Consultant

    24 hours ago

    Adelaide CBD, Australia Marsh Full time

    **Claims Consultant** **What can you expect?** JLT Risk Solutions Pty Ltd (a business of Marsh & McLennan Companies) is the appointed Scheme Manager to the Local Government Association Mutual Liability Scheme (LGAMLS). The LGAMLS provides the broadest and most extensive civil liability protection to its members which are Local Government Councils and...

  • Claims Consultant

    3 weeks ago

    Adelaide, South Australia Strata Community Insurance Full time

    Join to apply for the Claims Consultant role at Strata Community InsuranceAt Strata Community Insurance, we've spent decades delivering tailored insurance solutions that protect Australia's strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.We're now looking for...

  • Claims Consultant

    3 weeks ago

    Adelaide, South Australia Strata Community Insurance Full time

    Join to apply for the Claims Consultant role at Strata Community InsuranceAt Strata Community Insurance, we've spent decades delivering tailored insurance solutions that protect Australia's strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.We're now looking for...