Desktop Assessor

1 week ago


Greater Adelaide SA, Australia Suncorp Group Full time

**Desktop Assessor**
- **Permanent Role**:

- **Melbourne or South Australia location**

**About the role**:
The Desktop Assessor is accountable for accurately assessing property damage via multiple assessing platforms including but not limited to; desktop assessing, virtual assessing, and when required onsite/on-road assessments.

The Desktop Assessor is required to determine claim quantum and scope under the relevant PDS. Through their customer interactions, and support for Claim Managers, Desktop Assessors deliver brilliant service, providing customers with peace of mind during the claims process.

**More specifically, you will**:
**Provide brilliant service to our customers**:

- Deliver professional and brilliant service when completing virtual and desktop assessments, interacting with customers on the Claims Manager’s request - creating, accepting and rejecting the scope of work for claims - in line with the relevant PDS and Suncorp’s service excellence standards and principles (be genuine, make it easy, own it and find solutions).
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, Customers, Claim Managers, Repairers and Suppliers.
- Support the Client Manager to identify customer resolution strategies to minimise customer escalations.
- Proactively promote and communicate the benefits of our digital experience capabilities and elevate the customer interactions through the efficient and effective use of technology.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Build effective and trusted relationships with stakeholders to meet customer and business needs; and support best practice claim outcomes.
- Respond to customer and stakeholder requests within expected or agreed timeframes.

**Effective assessing of claims**:

- Assess the property loss or damage via the virtual assessment platform or onsite to determine policy coverage (claim quantum, scope & schedule) and determine reserve within delegation levels.
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
- Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
- Contribute to claims cost control via following the panel selection process, reviewing quotes via ICBM platform & refining with repairers where necessary, and early identification of potential recovery action.
- Assess the quality of the repairs via Quality Assurance processes and frameworks when required
- Maintain current PDS knowledge to enable accurate coverage decisions and deliver fair and reasonable costs.
- Follow and implement the Assessing & Repair strategy for working loss.

**Proactive risk management & compliance**:

- Proactively identify potential risks and mitigate where possible to avoid unnecessary escalation of a claim.
- Identify potentially fraudulent activity and immediately report anything suspicious to your leader.
- Identify unacceptable underwriting risks through virtual assessments or onsite assessments and report these to your leader.
- Ensure compliance with all internal policies, procedures, legislative and external requirements (e.g. General Insurance Code of Practice, Privacy, IDR processes).

**Positively contribute**:

- Identify insights and performance feedback on the repairers via dedicated feedback mechanisms and report these to your leader.
- Identify any process or customer experience improvements and share these with your leader. Where appropriate, also share these improvements with your peers and stakeholders.
- Stay abreast of new repair techniques and stay current with industry standards and share with peers.
- Actively support others during major events and catastrophes, in line with the Event Response Plan.
- Take ownership for learning and development to uplift skills and capabilities.
- Role model the Suncorp Our Compass Behaviours and Code of Conduct.
- Positively contribute to team and take action to enhance own and others’ safety and wellbeing.

**About You**:

- Industry qualifications e.g. studying or a completed ANZIF Diploma of Loss Adjusting, Cert IV in General Insurance (desired)
- Qualifications in building or allied trades (desired)
- Competent computer literacy and navigation skills (mandatory)
- Minimum 2 years insurance experience (desired)
- Minimum 2 years’ experience as a proven performer in customer service roles (mandatory)
- Experience in compiling scope of works (desired)
- Claims process knowledge (desired)
- Previous experience as an Assessor (desired)

**Key Capabilities**
- Competent computer literacy and navigation skills
- Exceptional customer service experience and an ability to deliver a brilliant experience based on customer needs.
- Advanced written, verbal communication and active listening skills
- Technical expertise for use of devices with Virtual A


  • Desktop Assessor

    6 days ago


    Greater Sydney Area, Australia Suncorp Group Full time $60,000 - $120,000 per year

    Desktop AssessorPermanent RolesVarious Locations across Australia - NSW, QLD, VIC, TAS, SAAbout UsWelcome to a place where you can chase real progress and drive real change – including in your own career. Being part of the Suncorp Group means being switched on, endlessly curious, and always adaptable. In return, you'll be supported to bring your ideas to...

  • Property Assessor

    4 hours ago


    Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...


  • Adelaide, Australia Allianz Australia Full time

    **PROPERTY ASSESSOR DESKTOP - CUSTOMER & OPERATIONS - MULTIPLE LOCATIONS** - Multiple positions available. - 4-6 weeks of training. - Hybrid working environment - flexible working. - Ability to work a rotating roster between the hours of 8am-6.00pm (**local time based on your location**) - Ability to work a training roster from 9am-5.30pm (**AEST** time) -...


  • Adelaide, South Australia Allianz Australia Full time

    **PROPERTY ASSESSOR DESKTOP - CUSTOMER & OPERATIONS - MULTIPLE LOCATIONS**- Multiple positions available.- 4-6 weeks of training.- Hybrid working environment - flexible working.- Ability to work a rotating roster between the hours of 8am-6.00pm (**local time based on your location**)- Ability to work a training roster from 9am-5.30pm (**AEST** time)-...

  • Motor Assessor

    2 weeks ago


    Adelaide, South Australia Insurance Australia Group Ltd Full time

    Motor AssessorMake a difference as a Motor Assessor.Join the largest insurance group in Australia and New Zealand.**YOUR ROLE**We have a number of exciting permanent opportunities for Motor Assessors to join our team in Adelaide.Your key focus will be to assess motor vehicle damage using your trade experience to ensure that motor vehicle repairs are...


  • Adelaide, South Australia Allianz Insurance Full time $104,000 - $130,878 per year

    Expression of InterestPROPERTY ASSESOR DESKTOP | AUSTRALIA WIDE | HYBRID WORKINGPlease note: We are actively seeking individuals with talent and expertise in this specific role to join our growing talent pool. If this opportunity interests you, we welcome you to submit an application and we will reach out to you, should a suitable position arise, thank...

  • Civil Engineer

    2 weeks ago


    Adelaide, South Australia Service Stream Full time

    SummaryWe are growing - join our Defence division at Service Stream supporting the PAS contract.About the RoleWe have a role available for a Civil Engineer & Estate Appraisal Assessor to join our Defence division.This is a permanent full-time position that could be based at any of the main defence bases in South Australia.About usService Stream is an equal...

  • Civil Engineer

    2 weeks ago


    Adelaide, South Australia Service Stream Full time $104,000 - $130,878 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for aCivil Engineer & Estate Appraisal Assessorto join our Defence division. This is a permanent full-time position that could be...

  • Civil Engineer

    2 weeks ago


    Adelaide, South Australia Service Stream Limited Full time $104,000 - $130,878 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a Civil Engineer & Estate Appraisal Assessor to join our Defence division. This is a permanent full-time position that could...


  • Adelaide, South Australia Marsh McLennan Full time

    Join to apply for the Senior Injury Management Specialist role at Marsh McLennan1 day ago Be among the first 25 applicantsJoin to apply for the Senior Injury Management Specialist role at Marsh McLennanGet AI-powered advice on this job and more exclusive features.We are seeking a talented individual to join our Workers Compensation Team in Adelaide. This is...