Claims Assessor

4 days ago

Adelaide Region SA, Australia EML Full time

**Claims Assessor**:
SA - Adelaide Workers Compensation Full Time
- **Progression and career development opportunities**:

- **Assist in the management of personal injury claims**:

- **Onsite Learning and Development Team**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return to work journey**. Over the past two years, we have experienced continuous growth to now having over **2,800 dedicated employees**, alongside the opening of **additional four offices**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Reporting to the Eligibility Team Leader you will be responsible for providing proactive support to the claims team relating to the assessment of liability and the determination of claims. The role involves the investigating, strategizing, tracking, follow up and determination of complex claims to achieve the best possible outcome.

This position will require a high level of collaboration with the Claims Services Business Unit and the Technical Specialist Team to ensure proactive and accurate liability assessments of all claims.

**YOUR RESPONSIBILITIES**
- Assess all aspects of liability, recovery and quantum on appropriate claims pursuant to legislation, Return to Work SA guidelines and in accordance with authorised limits
- Meet required time frames and keep all key stakeholders informed of progress
- Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
- Support team member development through a structured file review program that will identify opportunities for improved outcomes (knowledge transfer).
- Maintain accuracy of claim determination data in RTWSA and EML’s systems

**ABOUT YOU**
- Previous experience handling liability claims alongside knowledge of the relevant worker’s compensation legislation would be advantageous
- Knowledge or exposure to handling different types of legislation
- Ability handle and make large volumes of inbound and outbound calls
- Effective communication and conflict resolution skills over the phone and face to face
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
- A vibrant, collaborative team culture
- Great work/life balance and flexibility
- Onsite Learning and Development Team
- Access to discounts at over 350 retailers through our RewardsHub program
- End of Month Celebration Events
- Up to 16 weeks paid parental leave plus super

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