Helpdesk Level 1/2

1 week ago

Adelaide Region SA, Australia Redwolf + Rosch Full time

Client focused company supporting women in tech/STEM
- Attractive salary package dependant on skills and experience
- Melrose Park, Adelaide

**COMPANY**

This Australian-based IT company offers to arrange of services and provides exceptional customer service to their clients. With the latest technology and support tools you will be supported in developing your skills and career.

Gain valuable real-life experience and insights in a company that supports women in technology. Contribute to their IT support services with your experience in IT support, while developing your skills and experience with individualised training and development plans.

**ROLE**

Reporting to the Service Delivery Manager, you will be
**r**esponsible for providing first and second level support to clients, handling helpdesk tickets, and ensuring client satisfaction. You will provide remote troubleshooting, uses a ticketing system (Kaseya and Autotask), and works with a monitoring and management product, as well as being involved in projects as needed. With your exceptional communication skills, you will work in a collaborative and supportive team environment to contribute to a great customer experience for a range of clients.

**YOU**

As an experience IT Helpdesk Technician you will utilise your outstanding customer services skills and advanced IT literacyto understand how to assist your customers, but also communicate clearly and efficiently with them, both verbally and in writing, all while demonstrating the following skills:

- Have experience in troubleshooting for Microsoft products, a strong understanding of operating systems in an MSP environment beneficial
- Love problem-solving and troubleshooting technical problems in a fast past environment
- Hold certifications in Microsoft MCP, MCSA, ITIL, or a relevant degree beneficial for this position
- Have an eagerness to learn, a high level of initiative, and proactive nature

Professional Development is highly valued within our Client’s organisation, with personal development undertaken outside of work highly valued, and development and accreditations offered to employees within the organisation, leading to evolving duties and responsibilities.

**APPLY NOW**

Australian PR or Citizenship required

Know someone who would be great for this? Successful referrals rewarded

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