Level 2 - Desktop Support Officer

20 hours ago

Adelaide Region SA, Australia HAYS Full time

An initial 4-month contract for a Level 2 Desktop Support Officer for a role based in Adelaide.

**Your new company**

It is an Australian multinational company that operates in the mining and metals sector. It has a history of over 135 years and produces commodities such as copper, iron ore, coal, nickel and potash. It has a global presence with operations in Australia, South America, the United States and Canada. It is committed to sustainability and innovation in its business practices.

**Your new role**

As a Site Based Desktop Support Role at Level 1 / 2, you will deliver in person and remote support to users at a Resources company through a Technology Hub. You will work with a global team of Support Analysts and handle front-line End User Support for Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM. You will operate in a dynamic and busy environment, prioritizing safety and customer satisfaction.

**Key Responsibilities -**
- Level 1 / 2 Desktop Support (Face to Face and Remote)
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Hands and Feet Support for Remote Resolver Teams
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- Event and Townhall Unified Communicatons Support (Webex, Microsoft Stream)

**What you'll need to succeed**

**Essential Skills**
- Strong Level 1 / Level 2 Desktop Support Experience
- Face to Face and Remote Support Experience
- Strong Operating System and Application Support Experience
- Windows 10, Microsoft Office 365, SharePoint, OneDrive, Teams and Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Apple iOS and Android OS
- Strong Communication and Customer Service Skills
- Strong Analytical and Problem Solving Skills
- Good level of experience with Active Directory and SCCM
- Experience with ITSM Tools (ServiceNow desirable)
- Good Hardware Asset Management Experience

**Desirable Skills**
- PowerShell
- Power Query / Power Automate
- OS X

**Qualifications**
- ITIL v4 Foundation (Desirable)
- CompTIA A+ (Desirable)
- Tertiary Qualification in Information Technology (Desirable)

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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