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International Compliance and Payments Officer

3 weeks ago

Preston, Australia Melbourne Polytechnic Full time

**INSPIRED**BY CURIOSITY.**UNITED**BY PURPOSE.**COMMITTED**TO YOU.**Vacancy Number**:121**Position Title**:International Compliance and Payments Officer**Employment Status**:Fixed Term, Full Time (Approx 58 weeks)**Department**:International Partnerships**Location**:Preston**Award Classification**:PACCT 4**Salary**:$66,244 - $71,296 per annum (plus superannuation)**Hours per Week**:38**Applications Close**:Sunday 21st September

**Why Join Us**:
Melbourne Polytechnic has been a leader in practical, real-world education since 1912. We offer:

- Industry-led, hands-on training
- Inclusive, future-focused environments
- A strong commitment to staff wellbeing
- A culture built on curiosity, collaboration, and care

**About the Role**:
We are seeking a skilled and motivated **International Compliance and Payments Officer**to contribute to impactful outcomes in the **International Partnerships**department. You’ll play a key role in delivering strategic and operational services aligned with Melbourne Polytechnic’s values.

This role supports the effective delivery of international student compliance and financial services. You will work closely with students, education agents, and internal teams to ensure smooth enrolment, payment, and compliance processes.

**Key Responsibilities**:

- Provide high-level customer service to international students and education agents
- Manage enrolment variations including deferrals, extensions, withdrawals, and refunds
- Negotiate and manage tuition payment plans and extensions
- Process financial transactions including payments, invoices, and refunds
- Maintain accurate records in PRISMS and student management systems
- Prepare official documentation including offer letters and confirmations of enrolment
- Coordinate services such as airport pickup, accommodation, and health insurance
- Ensure compliance with ESOS Act and National Code standards
- Support continuous improvement and contribute to team success

**Skills and Experience Required**:

- Relevant degree or equivalent experience
- Strong knowledge of the international education sector and compliance frameworks
- Excellent communication skills across diverse cultural backgrounds
- Proven ability to manage complex administrative tasks with accuracy
- Strong problem-solving and time-management skills
- Ability to work independently and collaboratively
- Experience with financial systems and student management platforms

**Additional Requirements**:

- A valid Victorian Employee Working with Children Check (WWCC)
- A National Police Check

**How to Apply**:
through Melbourne Polytechnic’s careers portal. There, you will be able to view the full Position Description and upload your documents.

Please:

- Complete all pre-screening questions
- Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills, experience, and personal attributes align with the Key Skills and Experience in the PD
- Include the transcript link (from your USI Student Portal) in your cover letter, and upload the transcript PDF under the qualifications section

**File Requirements**:
**Selection Process**:
Our process includes:

- An interview (in-person or via **Microsoft Teams)**:

- Reference checks
- Employment and qualification verification

**Questions?**:
Contact: Recruitment Team

**Diversity and Inclusion**:
**Recruitment Agencies**: