Relationship Manager

WEX is a global commerce platform that helps businesses solve their operational complexities like employee benefits, managing and mobilising fleets, and streamlining payments.

While these complexities may keep our customers up at night, they are why we get out of bed in the morning. We work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

WEX employs more than 5,700 associates in 16 countries. Our global team of “WEXers” helps customers tackle ambitious and complex goals with innovative solutions.

Our Focus

We are on a mission to build the best in class sales and relationship function to re-ignite growth aspirations, maximise the benefit of marketing campaigns and build relationships with high value clients.

Job scope/Summary

The role of the Relationship Manager - APAC Fleet is to grow WEX’s share of business within a small portfolio of accounts that represent high value to WEX. The Key areas of focus of this role are,- Working strategically to identify opportunities and deliver profitable growth within the portfolio in Australia- Ensuring WEX delivers impeccable service to our key partners to ensure we remain their partner of choice and work with colleagues in WEX to leverage any cross-sell opportunities- Providing direction and guidance from a commercial perspective to our internal teams supporting the Key Accounts (Product, Technology, Operations, Risk, Finance and Legal)

This role is required to understand the competitive environment of the allocated portfolio and identify where WEX may enhance our services, improve operational processes and procedures as well as acting as an escalation point for any concerns.

The Role and Responsibilities- Deliver the commercial results expected of the role- Ensure a deep understanding of the client’s business is maintained whilst WEX’s opportunities are being leveraged- Identify opportunities and provide direction on development and implementation of suitable solutions- Provide oversight and direction for resolution of client issues as appropriate to ensure they are handled professionally and in the best interests of WEX.- Identification and implementation of business improvements that are commercially beneficial to WEX and our clients- Develop consistency in approach across clients and WEX’s business units to reduce complexity and increase satisfaction- Work collaboratively to ensure the allocated portfolio’s key stakeholders are advocates for WEX and promote and sell WEX products and services to their clients and prospects- Internal stakeholder management to seek agreement and buy in to support customer requirements- Provision of detailed reporting and metrics on client performance, at regular intervals and on an adhoc basis.- Maintain and deliver upon detailed Account Plans

Knowledge, Skills and Personal attributes- Minimum 5 years’ experience in managing key strategic accounts- Strategic growth mindset- Proven experience in meeting KPIs and excellence in client services- Ability to establish a “trusted partner” relationship with clients- Ability to work cross functionally with internal stakeholders to deliver the requirements of the customer and identify areas of growth- Highly competent and confident in group and individual presentations- Ability to work independently and autonomously- Strong leadership and mentoring skills- Excellent communication skills and ability to liaise effectively across all levels both internally and with partners- Alignment with WEX leadership values and behaviours- Ability to travel as required