Customer Servicer Advisor

24 hours ago

Melbourne City Centre, Australia HAYS Full time

Fantastic entry level banking role, Join NAB today

**NAB**

**Customer Service Advisor - 12 months Assignment**

**L**ocation - 153 Parramatta square, Parramatta + Hybrid (if the lead deems competent only)**

Come work for NAB whose employee's thrive when achieving great results for the customer, the brand and themselves. A diverse and inclusive workplace works better for everyone, you’ll experience the benefits first-hand. Your ambition, flexibility, resilience, and ability to work collaboratively within diverse teams is paramount.

$32.69 per hour + Super, your training period will be fully office based for 7 weeks based on standard business hours, you will then move on to your rotating roster Mon-Fri between the hours of 8am-8pm and the occasional Saturday 9am-1pm

**As a Customer Service Specialist for NAB your main responsibilities will include**:

- Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.
- Manage early & mid-stage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract.
- Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances.
- Build working relationships with Bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or one-time payments etc.
- Opportunity for upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities

**What you'll need to succeed**

**To be considered for this role, you will need to have the following**:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience in understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.
- Interest in banking
- Call centre experience highly desirable

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2783531

  • Nab Customer Service Advisor

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    NAB Customer Service Advisor NAB creates employees who will go above and beyond to achieve great results for the customer, the company and themselves. A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand. - We grow leaders who inspire and energise their teams. - You can define...

  • Guest Services Advisor

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Guest Services Advisor - Job number: 801951 - Primary position location: VIC- Melbourne CBD - Category: Administration & Office Support - Work type: Fixed term Full time - Work type: Permanent Full time - Closing at: Aug 6 2025 - 23:55 AEST **Favourite** As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and...

  • Guest Services Advisor

    7 days ago

    Melbourne City Centre, Australia NAB Full time

    Guest Services Advisor - Job number: 798785 - Primary position location: VIC- Melbourne CBD - Category: Administration & Office Support - Work type: Permanent Full time - Closing at: Mar 14 2025 - 23:55 AEDT **Favourite** As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers,...

  • Customer Service Representative

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Full Time Permanent / $65k - $70k + Super / Hawthorn / Customer Service role in Finance industry Your new company Hays is proud to partner with one of Australia’s market leaders in the wealth management sector. Helping its nearly one million members achieve financial freedom in retirement is at the heart of this organisation, with a focus on long-term...

  • Customer Service Advisor

    1 week ago

    Melbourne, Victoria, Australia Autofrigo Transport Refrigeration Full time

    **About the Role**We are seeking a motivated and enthusiastic Service Advisor to join our Auto Frigo Daikin team on a full-time basis in Somerton Vic. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment, however we would also be willing to provide training to someone new to the...

  • Advisor Merchant Servicing

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Advisor Merchant Servicing - Job number: 798842 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- South East region - Category: Call Centre/Contact Centre - Work type: Permanent Full time - Closing at: Mar 27 2025 - 16:00 AEDT **Favourite** - **Experience exciting momentum with support from awesome leaders.**: - **Be...

  • Customer Support Advisor

    1 day ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Division** Victorian Child Information Sharing Division sits within ECE group. The division leads Victoria's Child Information Sharing reforms, including the Child Information Sharing Scheme and Child Link, to promote child wellbeing and safety. The division contributes to implementation and change management activities for the early childhood...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Wex, Inc. Full time

    Customer Service Advisor - Multilingual**Are You Ready to Make a Difference?**Do you have a passion for delivering exceptional customer service? Are you fluent in Cantonese, Mandarin, and English and eager to use your language skills to help others? If you're someone who thrives on helping customers and exceeding expectations, WEX wants to hear from you**Why...

  • IT Customer Service Advisor

    3 days ago

    Melbourne, Australia RMIT University Full time

    Overview: - Casual Fixed Term position until 28 March 2025 - Professional Level / HEW 6 + 11.5% Superannuation - Based on-site at the Melbourne CBD campus About the Role The IT Service Connect Advisor will be responsible for providing IT advice for Staff and Students on behalf of their skilled resolver group. The primary objective is to resolve all IT...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia WEX Full time

    OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia. As a key member of our Customer Service team, you'll play an important role...