Customer Servicer Advisor

6 days ago

Melbourne City Centre, Australia HAYS Full time

Fantastic entry level banking role, Join NAB today

**NAB**

**Customer Service Advisor - 12 months Assignment**

**L**ocation - 153 Parramatta square, Parramatta + Hybrid (if the lead deems competent only)**

Come work for NAB whose employee's thrive when achieving great results for the customer, the brand and themselves. A diverse and inclusive workplace works better for everyone, you’ll experience the benefits first-hand. Your ambition, flexibility, resilience, and ability to work collaboratively within diverse teams is paramount.

$32.69 per hour + Super, your training period will be fully office based for 7 weeks based on standard business hours, you will then move on to your rotating roster Mon-Fri between the hours of 8am-8pm and the occasional Saturday 9am-1pm

**As a Customer Service Specialist for NAB your main responsibilities will include**:

- Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.
- Manage early & mid-stage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract.
- Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances.
- Build working relationships with Bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or one-time payments etc.
- Opportunity for upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities

**What you'll need to succeed**

**To be considered for this role, you will need to have the following**:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience in understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.
- Interest in banking
- Call centre experience highly desirable

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2783531

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