IT Customer Service Advisor

2 days ago

Melbourne, Australia RMIT University Full time

Overview:

- Casual Fixed Term position until 28 March 2025
- Professional Level / HEW 6 + 11.5% Superannuation
- Based on-site at the Melbourne CBD campus

About the Role

The IT Service Connect Advisor will be responsible for providing IT advice for Staff and Students on behalf of their skilled resolver group.

The primary objective is to resolve all IT enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist IT advice or high-risk enquiries.

Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.

To be successful in this position, you’ll have / you’ll have as a minimum:
1. Demonstrated customer service experience in an IT Service Desk field, delivering professional support services specific to the skilled resolver group.

2. A strong customer centric mindset with a focus on communicating with non-technical end users.

3. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice.

4. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives.

5. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.

6. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.

7. Demonstrated ability to work autonomously with mínimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.

8. Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums (i.e telephone, ticketing tools, web chat etc).

Desirable but not essential - Experience with ServiceNow, Active Directory, SCCM, Entra/Azure, Endpoint and Microsoft Exchange.

About the Portfolio
The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences.

The portfolio incorporates the following business units: Data & Analytics, Finance & Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR) and Property Services Group (PSG).

The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to apply.

Applications Close:
2 Dec 2024 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._

  • Customer Service Advisor

    1 week ago

    Melbourne, Victoria, Australia Autofrigo Transport Refrigeration Full time

    **About the Role**We are seeking a motivated and enthusiastic Service Advisor to join our Auto Frigo Daikin team on a full-time basis in Somerton Vic. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment, however we would also be willing to provide training to someone new to the...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Wex, Inc. Full time

    Customer Service Advisor - Multilingual**Are You Ready to Make a Difference?**Do you have a passion for delivering exceptional customer service? Are you fluent in Cantonese, Mandarin, and English and eager to use your language skills to help others? If you're someone who thrives on helping customers and exceeding expectations, WEX wants to hear from you**Why...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia WEX Full time

    OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia. As a key member of our Customer Service team, you'll play an important role...

  • Customer Service Advisor

    3 weeks ago

    Melbourne, Victoria, Australia WEX Full time

    OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.As a key member of our Customer Service team, you'll play an important role in...

  • Customer Service Advisor

    3 weeks ago

    Melbourne, Victoria, Australia WEX Full time

    OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.As a key member of our Customer Service team, you'll play an important role in...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Bank Of Melbourne Full time

    Join our diverse and growing team at Bank of Melbourne- Be someone our customers can count on- Permanent Part Time role (19 hours per week) based in Keysborough**How will I help?**We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor **Customer Service Advisor** - **Join a supportive team in our Doncaster Branch - **Permanent part time position (23 hours per week)** - **Customer service role working with the local community** **How will I help?** You'll be the face of Westpac - working in-branch to help our customers achieve their financial goals. How will you...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia City Facilities Management Australia Full time

    Customer Service Advisor - Critical Incident DeskCity Facilities Management Australia (City FM Australia) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.The OpportunityReporting to the Critical Incident Desk Supervisor, this Part time...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia City Facilities Management Australia Full time

    Customer Service Advisor - Critical Incident Desk City Facilities Management Australia (City FM Australia) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. The Opportunity Reporting to the Critical Incident Desk Supervisor,...

  • Customer Service Advisor

    7 hours ago

    Melbourne, Victoria, Australia WEX Full time $60,000 - $80,000 per year

    Job FocusAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.As a key member of our Customer Service team, you'll play an important role...