Nab Customer Service Advisor

4 hours ago

Melbourne City Centre, Australia HAYS Full time

NAB Customer Service Advisor
NAB creates employees who will go above and beyond to achieve great results for the customer, the company and themselves. A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand.
- We grow leaders who inspire and energise their teams.
- You can define your career path.
- Make a genuine difference through the work you do.

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Working in the Direct Servicing team you will be responsible for handling a multitude of simple & complex banking queries, supporting customers, and educating on self-servicing.

Day-to-day responsibilities will include:

- Types of calls you will service include setting up payments, disputing transactions, issues with cards.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- To provide existing customers and prospects with correct information regarding National products and services.
- Identify cross sell opportunities when assessing customers financial needs and refer to the appropriate specialists.
- Adherence to Industry Code of Practice.
- Your journey in this role will initially see you working in a structured classroom environment Monday - Friday 9-5pm, onsite at 700 Bourke Street, Docklands 3008.
- Once you’ve successfully completed your classroom training you will move to a dedicated training school for you to embed your new skills, also onsite.
- Once you have graduated training, you will be able to enjoy Hybrid work from both office (3 days) and home (2 days) on a rotating roster Mon to Fri with shifts ranging from 8:00 AM start to 7:00 PM finish. Occasional Saturday shifts between 9:00 AM - 6:00 PM required.
- You have a genuine hunger to start your career within Banking.
- You are resilient, customer driven and possess great interpersonal skills.
- You want to go out of your comfort zone and challenge yourself.
- You strive to bring your ideas, ambitions, and passions - both in and outside of work

**LHS 297508** #2712922

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