Customer Service Advisor

3 weeks ago

City of Melbourne, Australia VMCH Full time

About the role

The Customer Service Advisor plays an integral role within VMCH. The Customer Service Advisor is responsible for providing personalised, 5-star customer experiences, to both current and future customers, by listening to their needs and enquiries, proactively promoting VMCH services, directing them to the appropriate area and accurately recording a summary of the conversation. This is a part time role 3 days per week based in the city office.

We’re in a terrific city location, just 1 min walk from Parliament station, with easy access to plenty of shopping, cafes and bars nearby.

About you

You have a passion for providing exceptional customer service and a keen interest in aged care and disability services, you will be dealing with customers on the phone and face to face. You will be an exceptional communicator with outstanding interpersonal skills, you display empathy, compassion and understanding when supporting people from diverse backgrounds.

You will require the following skills -

- positive and proactive approach to working collaboratively within the team and the broader community.
- knowledge of the Aged Care or Disability sector
- display initiative and have the ability to prioritise and manage your time effectively to meet competing demands
- enter and maintain the CRM system and monitor call back systems

What we offer?

- A collaborative and energetic team environment
- Excellent salary packaging benefits
- A competitive salary
- A central location with easy access to public transport, shops, cafes and bars
- Ongoing professional development
- A positive and supportive workplace culture
- Employee Assistance Program

About us:

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights and current National Police Check.

Applications close 22 October 2025 Interviews may commence prior to the close date.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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