Fse, Technical Support Apac

3 days ago


Brisbane, Australia Metso Outotec Full time

Metso Outotec is seeking a Technical Support Commissioning Engineer to join the Aggregates team. This role will be located in Brisbane.

ABOUT THE ROLE

Manage routine technical queries through the Technical Support Hub
Contribute to troubleshoot problems and provide temporary or final solutions
Effectively monitor and evaluate Distributor technical support capabilities
Support in training of products to the Asia Pacific distribution network
Produces regular technical reports and activity summaries for site work
Provides support for the warranty process to ensure timely actions, reports and coordination of warranty claims and other issues with product lines
Occasional on-site support for effective start-up and commissioning processes
Support Commissioning & Warranty Registrations (CWR) are completed
Review metrics data for distributor/customer support needs
Decrease warranty claim rejections and/or modifications with improvement plans
Support distributor technical training, online and face to face

**Respond to safety related inquiries according to Metso**: Outotec rules and policies
Support other regions with technical Support when required (Load Share)
Continuous training in health and safety regulations and procedures
Travel may be required but will not exceed 25%

ABOUT YOU

**Thorough knowledge of Metso**: Outotec crushing and screening products is required
Proficient mechanical and automation skills
Electrical qualification is desired but not essential
Willingness to keep learning
Enjoys problem solving

THE REWARDS

Generous salary packaging
Health fund discounts
Gender-neutral Parental Leave scheme, allowing up to 18 weeks of paid Primary Carer's leave and other associated benefits, such as fertility leave
Annual bonus scheme
Career building opportunities
Global organisation
Company funded salary continuance insurance


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